Overview
Technicians Team Lead – Bilingual Jobs in Anjou – Quebec at Grainger
Title: Technicians Team Lead – Bilingual
Company: Grainger
Location: Anjou – Quebec
Category: Maintenance/Cleaning, Management
Work Location Type:
On-site Anjou, QC As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through
innovative
technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and
make a difference
by keeping businesses running and their people safe. We’re looking for passionate people to
join our team
as we continue leading the industry over our next 100 years.
Position Summary:
Reporting in the Services Manager of one of our Canadian locations, the incumbent in this role is responsible to lead a team of Certified Industrial Technicians, he/she is responsible and accountable to ensure the efficient and timely execution of all Industrial Technician activities through demonstrated
leadership
in the areas of performance, safety, customer service and ensure an organized working environment.
Job Responsibilities
(You Will):
Manages, coaches and leads a team of up to 15 employees Supervises the day-to-day operation and
leadership
of the Industrial Technicians team
Must have
the ability to problem solve and troubleshoot both simple and complex technical issues.
Ability to
develop and maintain positive employee, customer and cross functional team relations Develop and implement departmental changes enhancing workflow
optimization
Responsible to actively drive team member engagement Responsible/accountable for: recruitment, onboarding, training/ development, coaching/counseling. Ensure compliance with Standard Operating Procedures and attainment of Key Performance Indicators. Responsible to Monitor, maintain and ensure that Industrial Technicians Certificates, and Training, are valid and updated on a monthly basis.
Ensure quality and turnaround commitments are met as per customer expectations. Hold the team accountable and balance the requirements for customer service and productivity. Act as the liaison between the Industrial Technicians (within the Service Shop) and the SIR’s (within the office). Ensure a constant monitoring and flow of service work orders, and all work related service repairs are continuously assigned as per the customer demands and dispatched in an efficient and time saving manner.
Responsible to ensure Inventory and Service Parts are maintained in accordance with constant changing service work. Responsible for ensuring all warranty repair work, so that all Vendor Credits and Refunds are processed correctly and in a timely manner. Responsible for the 2-month calendar training matrix for existing and new Industrial Technicians during the 12 month training cycle to ensure appropriate training and avoid expired training certificates.
Responsible for tracking the Key Performance Indicators for the Industrial Technicians Responsible for ensuring safety policies and procedures of Occupational Health & Safety Act and any other pertinent legislation governing positions are met.
Education
/Experience (You Have):
Post-Secondary Diploma or equivalent demonstrated Work Experience, minimum 7-10 years, pre…
