Overview
Technical Writer & Trainer Jobs in Toronto – Ontario at Morson Talent (Canada & USA)
Title: Technical Writer & Trainer
Company: Morson Talent (Canada & USA)
Location: Toronto – Ontario
Category: Engineering
Location:
North York, ON Contract Duration: 12 months with a possibility of extension
Workplace Type:
Hybrid – 2-3 days on-site per week
Working Hours:
40 hours per week (standard office hours)
Hourly Rate: $30-40/hour
Job Title:
Technical Writer/Trainer
Job Description:
Position Summary To prepare Operations and Maintenance (O&M) manuals for company products, and prepare and present technical training courses. To provide technical support to Customer Service when required.
Essential Functions / Key Areas of Responsibility Area of Responsibility:
Technical Writing and Training Prepare Operation manuals, Maintenance manuals and User guides for products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy to follow Manual Prepare product training materials, collate source information from design and development groups, incorporate internal and customer comments, circulate drafts for input and review and publish the training materials.
Detail changes using company Quality Management System procedures
Report Manual production through draft, review, approval and submittal cycle
Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required
Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log Prepare presentation and delivers technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio/visual course material
Provide general technical support to the Customer Service department and to customers when required
Document operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systems
Design, develop and deliver courses for classroom, instructor-led, virtual and e-learning formats
Respond to Project Lead requests as required
Provide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for Quotation (RFQ) estimates to the Project team Attend Risk Review Meetings, update Month End Schedules and participate in key Design Review meetings with the Customer Support Bids and Proposals group inputs
Evaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures and future labour needs
Perform Training Needs Analysis (TNA)
Define the training Solution, based on TNA and Customer requirements. Gathers all necessary information, liaises with technical contributors as appropriate
Work collaboratively with other training contributors to ensure content completeness and consistency
Resolve issues and manage feedback loops with students and customers
Manage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed on continuous-improvement in productivity, cost-effectiveness, quality and
customer satisfaction
Provide support to assigned projects in all aspects of training and documentation. This includes defining resource requirements and outlining budgets a…
