Overview
Technical Support Specialist Jobs in Ontario at University of Toronto
Title: Technical Support Specialist
Company: University of Toronto
Location: Ontario
Date Posted:04/09/2024
Req ID:36902
Faculty/Division:Temerty Faculty of Medicine
Department:MedIT
Campus:St. George (Downtown Toronto)
Position Number:00034862
DescriptionAbout us:Home to over 40 departments and institutes, the University of Toronto’s Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.
Your OpportunityMedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission.
As Technical Support Specialist, you will work closely with the Technical Support Team Lead to support our faculty’s infrastructure operations. You will be responsible for diagnostic, troubleshooting, testing, and resolving hardware/software issues for a wide range of operating systems (Windows,Mac, iOS, and Android). In addition to providing dedicated user support, you will conduct needs assessment, analyze the current end-user systems, and make recommendations for hardware/software upgrades. Your proven initiative and ability to work collaboratively in a team environment will be essential to our team’s success in providing technical support to our staff across the faculty.
Your Responsibilities Will Include
Provides support and assistance to Temerty Medicine end users over the phone, remotely and in person for applications and software (Windows, Mac OS), hardware (desktops and laptops), mobile devices (smartphones and tablets), and peripherals (printers, scanners)
Installs, configures, troubleshoots, and repairs network equipment, operating systems (OS) software, service releases, and OS security upgrades
Provides training to end users on new tools, applications, and hardware
Informs the Technical Support Team Lead about computing issues, and makes recommendation on possible preventative solutions
Updating and maintaining service activities documentation and creating and editing support documentation
Essential Qualifications
Bachelor’s Degree or acceptable combination of equivalent experience.
Minimum three years of related experience in a computing support role, with in-depth knowledge of a wide range of computer software and hardware including Apple, PC hardware and associated peripheral equipment (printers, scanners, photocopiers, fax, all-in-one devices); including installing, configuring, troubleshooting and repairing as required
Must demonstrate relevant and practical experience with supporting a wide range of operating systems (Windows, MAC OS, Android, iOS) and mobile devices (tablets and smartphones)
Must have a strong working knowledge of Active Directory and MS Office and a good understanding of network connectivity and networking tools and concepts
Experience training end users in different settings and developing training materials and reports
Experience tracking and completing incoming requests through online ticketing system
Must have proven, strong customer service experience
Experience building and maintaining relationships with both internal and external stakeholders, including external vendors
Excellent written and verbal communication skills with the ability to convey technical information to customers who ha…
