Overview
Technical Support Representative Jobs in Mississauga at FIS Global
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor’s Degree
Travel Percentage :
0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
As a Technical Support Representative, you’ll provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
What you will be doing?
Communicate and validate business/user requirements for processes, policies and information systems. Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.
Work with clients and operations teams to elicit high-level requirements and capture business needs.
Clearly articulates and document business requirements and translate it into functional specifications.
Work with Project Managers, Architects, Developers and other team members to design solutions.
Assesses risks of various solutions and prioritize competing business demands.
Coordinate project delivery by participating in design reviews and walk-throughs to communicate designs and validate proposed solutions.
Participates in Functionality Testing, Integration Testing and User Acceptance Testing; document test cases and results.
What you will need:
A subject matter expertise to support development and testing of project deliverables and validation of quality assurance.
Ability to provide analytic support by coordinating data extraction from various databases and data interpretation.
Ability to follow change with management process regarding change deployment.
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Title: Technical Support Representative
Company: FIS Global
Location: Mississauga
