Overview
Technical Support Level 1 Jobs in Vaughan – Ontario at ASSA ABLOY
Title: Technical Support Level 1
Company: ASSA ABLOY
Location: Vaughan – Ontario
Category: IT/Tech, Customer Service/HelpDesk
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services.
We have operations in over 70 countries, with over 52,000 colleagues around the world. Our expertise in customer journey mapping,
innovation
, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Traka Americas for a Technical Support, Level 1, Canada.
Part of Global Solutions, Traka Americas isthe manufacturer of one of the world’s first electronic key management systems. We are the global leader in
innovative
technology for sophisticated, intelligent key management systems and locker solutions. Traka operates in a wide variety of markets such as Healthcare,
Education
, Commercial Enterprise, Critical Infrastructure, Government, Hospitality & Gaming, and more. Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.
Your Role in Keeping the Future in Safe Hands… As the Technical Support, Level 1, Canada for the Global solutions division of ASSA ABLOY, you will have the opportunity to become a valuable member of our Technical Support Team, making a genuine,
positive impact
in the lives of our colleagues and customers. Reporting to the Technical Support and Service Manager, you will provide technical support and subject matter expertise for key management systems to partners and customers.
You have
hands-on
technical support experience with electronic security systems, software applications, and IT/networking. This is a customer-facing role and always requires the highest level of customer service. What you will do… Provide remote technical support to end users and certified partners in the Americas region. Investigate and resolve issues with Traka hardware, running embedded Windows applications, web-based client software. Provide remote systems training as needed.
Diligently recreate and troubleshoot issues experienced in the field or during support cases using lab equipment including hardware, software. Troubleshoot and diagnose issues through detailed analysis of system generated log-files. Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals. Perform remote software, database, and device upgrades in-line with agreed scope of work. Working closely with the Technical Support Manager to evolve technical support and service processes that improve customer experience and drive efficiency.
Contribute product and feature development suggestions. Complete all service forms, reports and documentation and maintain CRM accordance with service management policy. Ensure that systems are serviced in accordance with Traka guidelines, requirements and both US and state laws. Perform other duties as assigned by the Manager from time to time. What we expect of you… College degree in a technical / engineering field or equivalent experience….
