Overview
Technical Support Analyst Jobs in Toronto, Ontario, Canada at Global Technical Talent, an Inc. 5000 Company
Title: Technical Support Analyst
Company: Global Technical Talent, an Inc. 5000 Company
Location: Toronto, Ontario, Canada
Primary Job Title:
Technical Support Analyst
Location:
Toronto, ON, Canada — 66 Wellington St W
Onsite Flexibility:
Hybrid — 2 days onsite currently, could go to 4 to 5 days onsite. Must be flexible to meet this requirement.
Contract Details:
- Position Type: Contract
- Contract Duration: 18 months
- Start: As Soon As Possible
- Pay Rate: C$38–C$50 / Hour
- Extension Possible: Unsure at this time
- Conversion Possible: Unsure at this time
- Shift / Schedule: Monday to Friday, 8:00 AM to 4:00 PM or 11:00 AM to 7:00 PM — candidates need to be flexible to work either shift times. Rotation required.
- Overtime: No
- Travel Required: No
Job Summary:
This role is to support Payments applications with a heavy focus on documentation, assessment, and investigation of issues. The position provides technical expertise in the development and support of activities, processes, procedures and tools for protecting information security with a focus on application security. The role involves planning, coordinating, and supervising complex informatics assignments; designing and applying new methods and procedures. Responsibilities include solving business problems by providing detailed technical advice, coordinating and monitoring technical systems inquiries, liaising with vendors and service suppliers, and supporting solutions with service providers.
Key Responsibilities:
- Provide leadership for the provision of technical expertise in the development and support of activities, processes, procedures, and tools for protecting information security with a focus on application security
- Plan, coordinate and supervise complex informatics assignments
- Design and apply new methods and procedures
- Solve business problems by providing detailed technical advice
- Coordinate, lead and monitor technical systems inquiries
- Liaise with vendors and service suppliers
- Support and lead solutions with service providers
- Assess and investigate issues related to payment applications
- Certify satisfactory contract performance for systems development
Education Requirements:
- IT background with post-secondary education required
Required Experience:
- Minimum 5 years of overall IT experience
- Strong experience with UNIX
- Experience with Windows
- Documentation experience
- Technical Support experience in a relevant role
Nice-to-Have Experience:
- Mainframe experience — would be an advantage
- SWIFT payment experience and environment — would be an advantage
- Development background (strong preference) — helpful to understand how application works (JAVA, Oracle, SQL)
- Banking relevant experience
Required Skills:
- UNIX — strong experience
- Windows
- Documentation
- Technical support in a relevant role
- SQL knowledge essential for Payments applications
Preferred Skills:
- Mainframe application knowledge
- Dynatrace monitoring tools
- JAVA development background
- Oracle database knowledge
- SWIFT environment experience and payments
- Understanding of using AI tools for support would be helpful
- Unix cert would be a nice-to-have
Additional Skills:
- Team leadership experience
- IT expertise in systems programming or network management
Performance Measurement:
- Internal metrics
Work Environment / Physical Requirements:
- Will have access to customer data: Yes
- Travel required: No
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the Client:
Top 10 banks in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number:
26-03642
Hashtags:
#gttca
