Overview
technical support agent Jobs in Winnipeg at Cinqspace Corp.
Durée de l’emploi: Permanent
Langue de travail: Anglais
Heures de travail: 30 to 40 hours per week
Education:
Expérience:
Education
College/CEGEP
Work setting
Help desk
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Provide customer service
Computer and technology knowledge
Networking software
Networking hardware
Networking security
Internet
Servers
Security software
Programming software
Database software
Software development
MS Windows
SQL
Spreadsheet
WordPress
Security and safety
Basic security clearance
Work conditions and physical capabilities
Repetitive tasks
Physically demanding
Attention to detail
Sitting
Personal suitability
Accurate
Client focus
Organized
Ability to multitask
Time management
Honesty
Experience
Experience an asset
Support for newcomers and refugees
Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
Supports newcomers and/or refugees with foreign credential recognition
Support for youths
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Title: technical support agent
Company: Cinqspace Corp.
Location: Winnipeg
