Overview
Technical Supervisor, Claims – Accident Jobs in Mississauga – Ontario at Co-operators
Title: Technical Supervisor, Claims – Accident
Company: Co-operators
Location: Mississauga – Ontario
Category: Insurance, Management
Position: Technical Supervisor, Claims – Accident Benefits
Company: CGICDepartment:
Claims
Employment Type:
Regular, Full Time Work Model:
Hybrid Language:
This role operates in English.
Additional Information:
There are 5 positions available.
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our
purpose
. The best part is that you will work with people that care passionately about you, our clients, and our communities.
Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with
compassion
. We are passionate about
continuous improvement
and operate with high-integrity, motivated by our desire to do the right thing for our clients.
As the Technical Claims Supervisor, you will be accountable for managing the unit operations, providing
leadership
, coaching, development, and support to the staff to achieve claims objectives.
You will
be accountable for the
leadership
in delivering superior client service,
employee engagement
, meeting claims handling guidelines, controlling expenses, resource planning and people management for the unit. How you will create impact:
Lead and cultivate an inspired working environment that encourages mastery,
autonomy
,
purpose
, and resiliency for a
diverse team
.
Create a client service culture and embed client engagement into the claim’s operation, inspiring and motivating the claims team to provide the best claims experience in Canada.
Develop and build service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients.
Leverage analytics and partnerships to optimize decision making within the operation and file handling.
Ensure our major event response is consistent and seamless for the client through support and coordination with the claims
leadership
teams.
Provide daily support to claims staff in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.
Ensure the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.Coach and develop your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives. How you will succeed:
You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
You foster
innovation
and
continuous improvement
with a focus on client experience.
You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
You successfully convey messages and demonstrate openness to exploring …
