Overview
Technical Solutions Engineer Jobs in Vancouver – British Columbia at Arista Networks
Title: Technical Solutions Engineer
Company: Arista Networks
Location: Vancouver – British Columbia
Category: IT/Tech, Engineering
Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market – from the data centers of the world’s largest cloud-computing companies to your local university’s server room, and every application in between. We design virtually all the hardware and software that goes into our products and it’s a badge we wear proudly.
Our team is composed of experienced management and industry-leading engineering talent. Arista offers great benefits,
work-life balance
, and an environment that will challenge you to make a name for yourself in this industry.
Job Description
Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.
The TSE works in a non-silo environment, supporting all of Arista’s products and the manynetworkprotocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
Giving customers direct access to a high-level engineer streamlines the support process and raises
customer satisfaction
.
The ideal candidate possesses the ability totroubleshootingcomplex and
dynamic
customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal
communication skills
are a must, as is a
collaborative
approach.
Responsibilities:
Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and
product knowledge
and expertise are critical to responding to daily
customer-centric
activities.
Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
Document customer
communication
and recurring technical issues to support product quality programs and product development.
Qualifications Working knowledge of networking industry, products, and protocols
Minimum of 1-5 years
hands-on experience
and a combination of the following; designing, deploying, configuring, supporting, troubleshooting,
debugging
and administering the following network protocols and technologies:
AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRFExperience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or simi…
