Overview
Technical Analyst I Jobs in Moncton, NB at Bulletproof Solutions
Full job description
Location:In office in either – > Moncton, NB, Fredericton, NB, Halifax, NS, Charlottetown, PEI.
Who We Are:
Welcome to the home of technology wizards, cybersecurity heroes, and boundary-pushing innovators – Bulletproof, a GLI company! Hailing from Canada but making waves globally, we’re not your average tech company. Our shelves are decorated with accolades, including Microsoft’s global Security Partner of the Year in 2021. But, hey, who needs a trophy when you’ve got a vision to serve, secure, and empower the world through people and technology? Join us on a mission to make the world a safer place—one customer at a time!
Why Bulletproof!
Challenging Work:Dive into brain-twisting challenges where your ideas are the magic potion to our success.
Great People:We’re an open, honest community of real people. Everyone’s a rockstar, and teamwork is our dreamwork!
Global Impact:Span continents, break boundaries, and shake hands with cultures worldwide. Be part of a global impact story every day.
Diversity, Equity, and Inclusion:We celebrate our differences Join our never-ending quest for equality—it’s our secret weapon.
Position Overview:
The position requires the flexibility to adapt in a fast-paced, changing environment and the ability to meet deadlines in a timely manner. This is a 7×24 operation with overnight, evening and weekend shifts. Some regional travel and time flexibility to accommodate client outages may be required occasionally.
Job Details/Essential Functions/Responsibilities:
Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.
Qualifications/Experience:
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities
Familiarity with ITIL processes is an asset.
Equal Opportunity Statement:
Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Title: Technical Analyst I
Company: Bulletproof Solutions
Location: Moncton, NB
Category:
