Overview
Systems Support Specialist Jobs in Vancouver, BC at White Spot Hospitality Limited
Full job description
White Spot Limited is headquartered in Vancouver, British Columbia and serves more than 15 million guests annually through its two White Spot Hospitality brands: White Spot Restaurants and Triple O’s. White Spot operates in British Columbia; Triple O’s has operations in British Columbia, Alberta, Ontario, and Hong Kong. White Spot Limited is proud to be recognized as one of Canada’s Best Managed Companies for the past thirteen consecutive years, achieving Platinum status.
Job Summary:
You will be on the front line of support for all IT related issues (Office365, desktops, laptops and related software) supporting our Home Office team of approximately 60 people as well as our approximately 200 restaurant managers, helping get them back to doing what they need to do, as fast as possible. This means answering phone and e-mail questions and dealing directly with people on an ongoing basis. Most of this support will take place Monday to Friday during regular business hours, but the nature of our business sometimes requires you to be flexible in providing after-hours support.
You will be getting new equipment prepped and out the door to support our teams. You will be working with the rest of the IT Team to resolve various issues and assist on projects.
This is an in-office position in Vancouver. You will also need to have access to a reliable vehicle from time to time. While travel is infrequent, you will need to be able to provide on-site support during new store openings.
Responsibilities:
Working with the IT Team to provide support to our restaurant managers.
Providing troubleshooting support to Home Office staff.
Ensuring custom development POS add-ons are working as expected.
Ensuring POS integrations with key platforms (kitchen video, banking & online ordering) are working as expected.
Working closely with the Marketing & Menu Development and Operations teams to ensure changes to the POS & Smart Kitchen systems are coordinated.
Making programming changes to the POS systems used by the restaurant. locations, which may include price changes, new menu items, discount buttons.
Coordinating with external vendors to ensure timely changes to our hosted online ordering site.
IT hardware asset management.
Other technologies you will be exposed to (training will be provided if you are not proficient):
Squirrel Point of Sale
Clearview Point of Sale & Back Office
QSR Automations – Connect Smart Kitchen & KDS
xDine Online order systems
Key Attributes:
You work well both independently and as part of a team.
You are a great communicator and excel at breaking down complex technical issues into ‘plain English’.
You are on top of your documentation – you take notes and have strong organizational skills.
You are detail oriented and take pride in a job well done.
You enjoy the challenge of managing multiple projects and deadlines and are not rattled. by ad hoc requests or last-minute changes.
You have a solid understanding of Microsoft technologies.
You have been troubleshooting technology errors for a long time.
You can image and deploy electronic devices with ease.
You have a minimum of 2+ years of related work experience and/or education in the IT field.
You are known for your customer service skills and can-do attitude.
You are a great communicator and have an effective command of the English language….
Title: Systems Support Specialist
Company: White Spot Hospitality Limited
Location: Vancouver, BC
Category:
