Overview
systems support representative Jobs in Hamilton at Electromart (Ontario) Inc
Work Term: Permanent
Work Language: English
Hours: 35 hours per week
Education: No degree, certificate or diploma
Experience: 1 year to less than 2 years
Work setting
Relocation costs not covered by employer
Private company, corporation or industry
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Manage incidents
Supervision
1 to 2 people
Computer and technology knowledge
Internet
Mail server software
Programming software
Software development
Area of specialization
Project management
Security and safety
Bondable
Transportation/travel information
Own transportation
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Personal suitability
Accurate
Organized
Team player
Ability to multitask
Time management
Honesty
Screening questions
Are you available for the advertised start date?
Are you willing to relocate for this position?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Health benefits
Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits
Financial benefits
Group insurance benefits
Registered Retirement Savings Plan (RRSP)
Long term benefits
Long-term care insurance
Other benefits
Deferred Profit Sharing Plan (DPSP)
Free parking available
Learning/training paid by employer
Title: systems support representative
Company: Electromart (Ontario) Inc
Location: Hamilton
