Overview
Switchboard/Reservation Agent Jobs in Vancouver, BC at The Sutton Place Hotels
Full job description
Proud to be 100% Canadian-owned, Northland Properties’ are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 13,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant. Set against a majestic backdrop of mountains and sea, and with the city’s famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America’s most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities, and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa.
The Sutton Place Hotel Vancouver has been voted ‘BC’s Leading Hotel’ at the World Travel Awards, has been listed as one of Travel + Leisure’s Top 500 in the World’s Best Hotels, and is a perennial Cond Nast Traveler Gold List favourite.
We are currently considering candidates for the following position:
Switchboard & Reservations Agent (F/T)
The successful candidate will work closely with the Front Office Manager in maintaining the highest standard of excellence in providing expedient, professional and courteous telephone service to our in-house guests and the general public, as well as with the Reservations Manager in supporting the Reservations function. Responsibilities will include (but not limited to): answer all incoming calls, provide pertinent information to callers and transfer calls to the appropriate sources as required; accurately record and deliver wake-up call requests; communicate with professional etiquette via radio; assist in processing reservations, modifications and cancellations from internal and external channels and be knowledgeable about packages and promotional options available.
Job Requirements
Excellent opportunity for an energetic, self-motivated, team-oriented individual, with minimum 1 year of customer service experience, preferably in a hospitality environment. Flexibility in shifts is essential as some nights, weekends and statutory holidays will be required. Candidate must have strong guest service, interpersonal and communication skills (both written and verbal); a friendly, professional telephone manner; the ability to prioritize and manage multiple tasks to meet deadlines in a fast-paced environment; the ability to effectively anticipate and handle concerns of guests and/or colleagues, or any other issues that may arise, with confidentiality and diplomacy; and computer proficiency with MS Word and Excel (OPERA/FIDELIO or similar is pre…
Title: Switchboard/Reservation Agent
Company: The Sutton Place Hotels
Location: Vancouver, BC
Category:
