Overview
Support Executive Jobs in Toronto – Ontario at Tata Consultancy Services
Title: Support Executive
Company: Tata Consultancy Services
Location: Toronto – Ontario
Category: Customer Service/HelpDesk, IT/Tech
TCS is an equal opportunity employer, and embraces
diversity
in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and
Diversity
and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.
About TCSTCS operates on a global scale, with a
diverse
talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute – one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions.
Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.
Skills and
Responsibilities:
• Responsible for providing Customer Service Support for the Office Connect (Back-office users) line of business with hardware, software, access requests.
• Follow up on existing request status.
• Expedite a request. How to submit a request.
• Which form to use for specific request types. Inquiries about manager approvals. Remote access inquiries. Issues with requests for Virtual machine access.
• SLA questions. Looking up software titles in the bank Application Catalogue to determine licensing requirements, Operating System compatibility, and availability of applications to be requested.
• Inquiries about software deliveries or delivery failures. Good to have skills.
• Strong Customer Service Skills are a must.
• Excellent Written and Verbal
communication skills
are a must. Service Now (ticketing system) knowledge is an asset.
• A knowledge of Microsoft Operating Systems and applications is an asset.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a two-week period.
We invite you to continue to apply for other opportunities that match your profile.
