Overview
Support Analyst 1 Jobs in Newmarket, ON at York Region
Full job description
Status
Temporary Full-Time
Temporary – Approximate length of assignment, in months
11
Type of Position
a Replacement
Start Date
Immediate
Salary
Per hour
Salary Grade
$40.61 – $44.14
Department
York Region -> Corporate Services -> Information Technology Service
Location
Hybrid work opportunities may apply – CA
Inform. Technology Serv – 17150 Yonge Street – Newmarket, ON L3Y 8V3 CA (Primary)
Job Description (E)
POSITION PURPOSE:
Reporting to the Supervisor, IT Service Desk, is responsible for ensuring all help desk requests requiring support are resolved in an efficient, professional and timely manner.
MAJOR RESPONSIBILITIES
Responds to Help Desk inquiries from Regional staff to provide solutions on all Regional computer equipment and software issues/problems; refers unresolved issues as required.
Records all client interactions using ticket tracking software; monitors and alerts Management of urgent issues.
Ensures referral, escalation and follow-up procedures are being applied correctly and effectively to meet the goal of providing excellent customer service.
Responds to enquiries in a timely manner; provides advice and training to new staff in area of expertise.
Participates in meetings, attends seminars, conferences and training as required.
Ensures that services provided meets Regional customer service standards.
Performs other duties as assigned in accordance with Branch and Department objectives.
QUALIFICATIONS
Successful completion of a Post Secondary Certificate or Diploma (1 year or more) in Information Technology or related discipline, or approved equivalent combination of education and experience.
Minimum one (1) year demonstrated experience directly supporting clients through a Help Desk process.
Valid Ontario Class “G” driver’s license free of any serious offences under the Highway Traffic Act and reliable vehicle for use on corporate business
Demonstrated experience with LAN/WAN (Microsoft Windows) environments (software/hardware) including experience with Microsoft Office desktop application and Microsoft Exchange and CITRIX
Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, teamwork, initiative/self management and accountability and flexibility/adaptability.
Knowledge in the operation of Help Desk software.
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
8:30 – 16:30
Operational Hours
Close Date
March 27, 2024
# of Hires Needed
1
Union
CUPE 905 York Region
.
Please apply online by 5:00PM EST of the closing date indicated above. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require Code-protected accommodation.
Title: Support Analyst 1
Company: York Region
Location: Newmarket, ON
Category:
