Overview
Supervisor, Claims Jobs in Regina – Saskatchewan at Co-operators
Title: Supervisor, Claims
Company: Co-operators
Location: Regina – Saskatchewan
Category: Management, Insurance
Position: Supervisor, Claims- 12 Month Contract
Company: CLICDepartment:
Group Benefits
Employment Type:
Temporary Full-Time (12 months)
Work Model:
Hybrid Language:
English is required, French is an asset.
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our
purpose
. The best part is that you will work with people that care passionately about you, our clients and our communities.
Our Group Benefits team is a leader in our target markets through
service excellence
and
innovative
technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.
The Claims Supervisor is accountable for managing the unit operations, providing
leadership
and guidance to the claims staff in achievement of unit objectives. Work in
collaboration
and coordination with claims peers to deliver our objectives. Accountable for the
leadership
in delivering superior client service,
employee engagement
, controlling expenses, resource planning and people management for the unit. Responsible for overall staffing levels, human resources management, productivity, operational processes, and
communication
for their unit.
How you will create impact:
Create a client service culture and embed client engagement into the claims operation, inspiring and motivating the claims team to be THE industry leader in client engagement.
Commit to coaching and inspiring staff to grow in their position, develop their skills and future potential. Responsible to ensure that development plans, coaching and mentoring are an integral part of the claim’s unit. Develop and maintain a succession plan for the unit.
Responsible for human resource activities for direct reports including setting performance objectives, performance management, reward/
recognition
, and
career development
in partnership with staff.
Manages workflows, productivity, operational standards, and processes ensuring adherence to practices and procedures. Develop and implement unit plans, goals, priorities, and schedules in accordance with National Standards/Legislation/Company Guidelines. Monitor, analyze and report on unit results.
Responsible to enhance effectiveness of operational processes to provide consistent claims service delivery as well as proactive identification and implementation of continuous business process innovations and improvements. Provide input to the development and improvement of claims operational guidelines and processes.
Provide
leadership
to the unit to manage change effectively and ensure a positive and supportive and professional
work environment
.
Deliver ongoing
communication
to unit staff, distribution partners and other key stakeholders, management, and service partners in a consistent and timely manner. How you will succeed:
You build trusting relationships and provide feedback to enable the successful development of your team and colleague…
