Overview
Supervisor, Administrative/Clerical, Office Administrator/ Coordinator Jobs in Ottawa – Ontario at Ellement Consulting Group
Title: Supervisor, Administrative/Clerical, Office Administrator/ Coordinator
Company: Ellement Consulting Group
Location: Ottawa – Ontario
Category: Administrative/Clerical, Management
Benefits Supervisor ABOUT ELLEMENT Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.
We currently have a great opportunity for a Benefits Supervisor to
join our team
in our Ottawa office .
POSITION SUMMARY
As a Benefit Supervisor, you will be part of an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. You must be professional, highly organized, have excellent
communication skills
, all while maintaining strong client relationships.
If you are a positive and
results-driven
individual who excels at providing superior client service and support we invite you to
join our team
.
KEY
ACCOUNTABILITIES
AND
RESPONSIBILITIES
Benefits Supervision – 70% Oversee and assist in the resolution of escalated client requests, concerns and service issues. Handle correspondence, emails, and phone calls, and redirecting them as necessary. Oversee the staff, provide day-to-day supervision, guidance and direction, including training, scheduling and workload management Supervise administrative staff and delegating tasks to ensure smooth workflow. Provide training and guidance to administrative staff to enhance their skills and productivity.
Conduct performance evaluations and provide feedback to administrative staff. Foster a positive
work environment
and resolve staff conflicts or issues as they arise. Manage client relationships and ensure high levels of
customer satisfaction
. Act as a point of contact for client inquiries, concerns, and feedback. Collaborate with other locations to address client needs and requirements. Maintain confidentiality and
professionalism
in all client interactions.
Office Administrator – 30% Oversee daily office operations and ensure efficient functioning of all administrative processes. Support the recruitment functions for vacancies in the Ottawa office, including participation in interviews, final selection and onboarding of new employees. Manage office supplies, equipment, and facilities to maintain a productive
work environment
. Develop and implement office policies and procedures to enhance efficiency and compliance.
Liaise with external vendors, clients, and stakeholders as necessary. Maintain health and
safety protocols
within the office environment. Provide administrative support to
senior management
as needed. Contribute to the team effort and success of the business by completing other tasks or projects as assigned REQUIRED SKILLS & EXPERIENCE 3-5 years of benefit administration and/or experience administering, interpreting and communicating health plans;
ideal candidate will possess some Canada benefits experience. Understanding of applicable government regulations, extensive knowledge of
employee benefits
plans. Working knowledge of health and benefit plan databases. Strong
attention to detail
and co…
