Overview
Student Service Specialist Jobs in Edmonton, AB at NAIT
Full job description
In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site atwww.nait.ca/careers
NOTE: This is a temporary position ending on or before January 3, 2025 with the possibility of extension.
NOTE: This posting may be used to fill multiple vacancies.
The Student Service Centre is a high-volume, fast-paced, cross-functional office that provides a wide range of information and services to prospective students, applicants, current students and alumni to support holistic student success. Students and the public can access the services in-person or remotely via phone, chat, and email.
We are looking for a positive, empathetic and collaborative individual to join a service-oriented team of highly skilled professionals to provide competent student support to a diverse population of students and the public. As the first point of contact for most students and the public, the Specialist is required to determine everyone’s needs through active listening and effective questioning. The Specialist must be competent in managing high volumes of enquiries and information with composure and confidence. They also need the ability to process information and perform transactions quickly while ensuring accuracy and confidentiality. These roles are integral members of the Office of the Registrar team and work collaboratively with other NAIT professionals across all program and service areas. The Specialists are innovative and, within the scope of their role, bring forward suggestions for improvements to service and business processes. The Specialists are competent problem-solvers with extensive knowledge of NAIT programs, services, financial transaction management, and student-related policies and procedures. The successful candidate is service-oriented and sensitive to the diverse needs of students. The ability to provide complete and concise explanations of complex and nuanced processes is vital. Success in this role is heavily dependent on the ability to seek out information and to stay current with the dynamic and changing conditions at NAIT.
Key Responsibilities:
Respond to a wide range of admission, enrolment, financial, and policy or procedural questions from students and the public
Provide information regarding NAIT program selection to potential students
Complete a wide range of transactions (for example: student registration, tuition and fee payments, fulfilling transcript requests, etc.)
Review and analyze student accounts, and connect with other departments as needed to resolve student enquiries
Process payment transactions and complete daily reconciliation
Maintain up-to-date knowledge of relevant information and procedures
Provide supports across a range of modalities, including email, phone, chat, and in-person
Participate in coordinated outreach activities; proactively reach out to students to provide them with support and information
Participate in projects and assignments as required to continuously improve services to internal and external customers.
Skills & Abilities:
Proven ability to provide high quality service to a broad range of clients
Ability to demonstrate a high-level of emotional intelligence
Demonstrated empathy and active listening skills
Exceptional communication and interpersonal skills
Ability to build collaborative working relationships…
Title: Student Service Specialist
Company: NAIT
Location: Edmonton, AB
Category:
