Overview
Staff, Desktop Support Specialist Jobs in Vancouver, British Columbia at EV.Careers
Title: Staff, Desktop Support Specialist
Company: EV.Careers
Location: Vancouver, British Columbia
About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role SummaryAs a Staff, Desktop Support Support Specialist, you’ll coordinate, diagnose, and troubleshoot requests for assistance at Rivian sites throughout Canada. You will work onsite everyday in and staff our IT Support walkup Guidepost area. You will provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. This role will ensure best in class support is provided to the Vancouver and other sites throughout Canada.
Responsibilities
Use ITSM ticketing system (Service Now) to document all work performed
Perform advanced troubleshooting – technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools
Hardware and software provisioning (check-in and check-out). Maintain accurate records in Asset tracking system.
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Communication – Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear and move within the site
Assist with replacing monitors and other Audio-Visual hardware
Understand basic network troubleshooting of wifi and other Network connectivity issues
Manage relationships with regional hardware vendors and vars
Generate reports/metrics on IT support performed in Canada
Perform User training on end user technologies as needed
Handle logistical support required to build a program to ship and retrieve assets in Canada and the United States.
Qualifications
5+ years in a fast paced Desktop Support role, where you handled changing priorities, escalations and a high volume of tickets (50-75 per week)
Experience in a large enterprise IT support organization
Experience in providing End User Training, creating documentation and presentations
Preferred skills – Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools,
Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems
Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), Active Directory, file and printing services, and shared drives.
Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, …
