Overview
Sr. Application Support Specialist Jobs in Toronto – Ontario at Kognitiv Corporation
Title: Sr. Application Support Specialist
Company: Kognitiv Corporation
Location: Toronto – Ontario
Category: IT/Tech, Software Development
Location:
Toronto, Canada
What We do:
Kognitiv empowers global brands to redefine loyalty through advanced data activation and multi-enterprise
collaboration
.
Founded in 2008, Kognitiv is
challenging
brands to redefine how they engage with their customers and deliver meaningful experiences that earn their lifetime loyalty. In June 2020, Kognitiv and Aimia’s Loyalty Solutions came together to create a data and technology-led business, employing people across 20 countries worldwide. With 200+ clients and partners in more than 50 markets globally, Kognitiv is removing the complexity of cultivating loyalty, data, and partnerships, so brands can deliver enhanced value, personalization, and experiences to today’s consumers, right where they are.
About the opportunity:
The Application Support Engineer is responsible for the development of changes, ongoing maintenance, and
optimization
as well as operational support of one or more Kognitiv software applications. In this role you will contribute to the team that delivers a high-quality end to end product service and support service delivery for the Kognitiv suite of applications.
Areas of key responsibilities:
Application Support (75%)Troubleshoot and resolve application related technical issues with Kognitiv business and technology teams and clients
Work directly with clients and Kognitiv regional client teams to explain and offer guidance for platform functionality as the subject matter expert.
Utilize Kognitiv ticketing systems to manage requests, issues and changes
Perform daily operational system checks on and work directly with development and operations as needed to resolve issues
Perform system and application configuration changes
Run ad-hoc queries and provide data extracts as required
Deliver strong client-centric solutions to customers with a positive approach.
Provide technical support to the regional Kognitiv implementation teams
Prepare reports by collecting, analyzing, and summarizing information to drive
process improvement
Communications (10%)Manage and maintain software product and process related documentation
Develop, distribute and communicate FAQ and general use materials.
Provide clear and timely updates on task progress and completion
Release (10%)Work collaboratively with your peers on new features and product deployment.
Contribute to the application knowledge base as subject matter expert
Perform ongoing unit testing and feedback as part of our development process Perform product walkthrough with test teams
Required for all team members:
Other duties as reasonably directed
Adhere to all Kognitiv policies
Take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself and others in the workplace
Recognize the dignity and
respect
of every team member and actively contribute and maintain a
work environment
which is free from harassment, sexual harassment and discrimination.
Background and
Experience:
Undergraduate degree in a related field (i.e. BSc in Computer Science)3-5 years of experience in the IT industry / IT Product / IT…
