Overview
Specialist, Vendor Jobs in Oakville, Canada at First American
Title: Specialist, Vendor
Company: First American
Location: Oakville, Canada
Category:
Position: Specialist, Vendor Performance – 12 Month Contract
Sommaire de la compagnie
Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C’est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée.
FCT offre la meilleure assurance titres de l’industrie et fournit des solutions de recouvrement et d’autres produits et services aux professionnels juridiques, du crédit, de l’évaluation et de l’immobilier partout au Canada. Chez FCT, vous aurez l’occasion de bâtir une carrière intéressante. Joignez-vous à nous pour nous aider à poursuivre notre travail excitant et à exercer une grande influence sur nos collègues, nos clients et les collectivités.
Sommaire du poste
Nous sommes toujours à la recherche d’excellents talents; de personnes qui font preuve d’engagement profond envers la clientèle et le marché que nous desservons. Si vous désirez vous joindre à une entreprise qui s’est engagée envers le succès de chacun de ses employés et qui offre des défis, des objectifs et des occasions de croître, tant au niveau personnel que professionnel, dans un environnement axé sur le travail d’équipe, vous aimerez travailler avec nous!
Nous comprenons que la promotion d’un environnement diversifié et inclusif est essentielle au succès de nos activités, et nous y travaillons activement chaque jour.
As a Specialist, Vendor Performance within the Default Solutions division, you will be reporting to the Manager, Collections and Recoveries as part of the Managed Services Team. You will be working in partnership with the Vendor Performance Lead and other team members to support and manage the performance of assigned network vendors, ensuring the delivery of results and value to our growing client base.
Attention to detail and an eye for quality is imperative along with the ability to manage through difficult conversations while providing constructive feedback. In your role as Specialist, Vendor Performance you will be called upon as a subject matter expert and may be required to participate in information gathering sessions for upcoming project work that aligns with our business unit.
As a Specialist, Vendor PerformanceHERE’S HOW YOU’LL CONTRIBUTE:
Monitor and manage Law Firms, Collection Agencies, Skip Tracers and/or Process Servers in accordance with the client expectations and guidelines.
Monitor and manage vendor performance by utilizing a breadth of KPI reporting to identify trending and areas of opportunities for coaching/feedback to vendors for improved performance.
Manage network communications, including but not limited to, program updates and changes, file escalations.
Complete vendor performance assessments with feedback presented to the vendor with noted workplans and follow up to ensure our program standards.
Complete assigned operational tasks and act as ‘back up’ to cover additional tasks, as required, based on client requirements.
Project participation – act as SME, participate in meetings and complete system testing relevant to our line of business as required.
HERE’S WHAT YOU’LL BRING:
Demonstrated experience (3-5 years) in Collections, Litigation and/or debt Recovery with secured/unsecured bank products, knowledgeable on legal remedies for consumer & commercial accounts. Prior credit lending experience an asset.
Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.
Positive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.
Strong verbal, written and interpersonal skills required with the ability to interface effectively with cross functional teams, both internal and external stakeholders.
Proficiency in Microsoft Office with strong Excel and PowerPoint skills and demonstrated experience working with Customer Relationship Management systems (CRMs).Ability to travel within Canada (minimal)
Rémunération directe totale :64,300 – 78,800
Toutes les fourchettes salariales sont exprimées en dollars canadiens. La fourchette salariale indiquée reflète la…