Overview
Special Chocolate Online Order Assistant Jobs in Toronto at Soma Chocolate
Main Purpose of Job: the Special Order Assistant is responsible for organizing the operations of Soma’s special requests (online, wedding and corporate requests)
Duties and Responsibilities
Responsible for organizing the operation of the special requests from start to finish (especially online, wedding and corporate requests);
Help to fulfill orders and prepare courier paperwork for orders;
Help to resolve any shipping and customs brokerage issues;
Answer phone calls and emails regarding to special requests/corporate orders and web orders;
Help monitoring all emails received (customer service);
Receive customer complaints and address as appropriate;
Making sure customers questions are answered and helped with lovely service;
Help to merge the special requests with the online orders calendar;
Check and communicate if packaging materials are needed to keep appropriate levels of supplies for different seasons;
Communicate any pressing issues with the supervisor;
Keep the good communication for all the necessary tasks;
Maintain a happy and positive working environment;
When not busy with special orders help the web/packaging team;
Keep all packaging fulfillment/stock spaces neat and organized.
Space Organization
Keep all packaging fulfillment/stock spaces neat and organized.
Job Types: Full-time, Permanent
Benefits:
Casual dress
Dental care
Discounted or free food
Extended health care
Ability to commute/relocate:
Toronto, ON M6K 2L3: reliably commute or plan to relocate before starting work (required)
Experience:
Customer service: 1 year (required)
Work Location: In person
Title: Special Chocolate Online Order Assistant
Company: Soma Chocolate
Location: Toronto
