Overview
Soutien d’administration des régimes d’avantages sociaux Jobs in Waterloo – Ontario at Company 1 – The Manufacturers Life Insurance Company
Title: Soutien d’administration des régimes d’avantages sociaux
Company: Company 1 – The Manufacturers Life Insurance Company
Location: Waterloo – Ontario
Category: Administrative/Clerical
Description Group Benefits serves the needs of Plan sponsors, members, and market sources, helping make Canadians healthier and organizations stronger. The Admin Advantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.
As a member of our team, you will be supporting large corporate clients, coordinating efforts to provide world class benefits administration and customer service. Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members.
Responsibilities
Assessing training needs of learner/Business, develop training and teaching materials as well as updating procedural documentation.
Develop training plan/approach
Estimate training work/task efforts
Facilitate on-the-job coaching, virtual cross training on product overviews, systems, technical and functional processes.
Track and report on training outcomes and provide feedback to Managers regarding staff’s performance and development and making recommendations for improvement
Communicate processing errors to representatives on a one-to-one basis as well as attending department staff meetings to discuss processing issues and clarification measures.
Provides support to processing associate as a subject matter expert
Support the research benefit administration team, and Leaders with handling complex cases, unique situations and escalated technical inquiries as requested
Collaborate across the organization to develop best practices and incorporate the big picture, working to improve training content and processes/procedures.
Leverages skills, experience and networks to assist staff to meet aggressive performance and
professionalism
benchmarks
Play a critical role in the
change management
& business readiness process by ensuring your business stakeholders are change-ready from a training and procedural documentation perspective.
Other duties as assigned
How will you create impact?
Admin Advantage Administration is looking for a Research Benefits Administrator to
join our team
. The successful candidate will manage client and plan member inquiries related to eligibility processes and will be required to collaborate with other Manulife teams inside and outside of Admin Advantage, focusing on the customer through all processes.
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up.
You share your humanity, helping us build a
diverse and inclusive
work environment
for everyone
What we are looking for Bilingual (French & English) is required – The successful candidate will be required to …
