Overview
Shift Supervisor Jobs in Williams Lake at Tim Hortons | A&J Sharman Holdings Ltd
SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for employees.
Essential Functions
Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
Creates an provides a safe and positive work environment free of harassment and violence
Models company brand standards and adheres to all policies and SOP’s in a professional manner
Completes opening, daily and closing procedures/checklist in accordance with company policies
Operate cash registers and voids transaction as needed
Follows all company cash handling policies and maintains proper security of cash at all times
Transfers supplies and equipment between storage and work areas
Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
Practices excellent food safety and sanitation practices and complies with all H&S standards
Prepares employee schedules, ensures coverage and delivers brand training for cross training
Coaches, mentors and disciplines employees as required
Implements product rotation based on product code dates, orders product and participates in inventory count on a monthly basis
Places and receives product along with performing monthly inventory
Deliver training for new employees
Monitors compliance with safety guidelines, builds awareness about safety and reports injuries immediately
Assists in Brand training
Respond to guest injuries and property damage, complete reports when required
REQUIREMENTS
Requires a High School diploma or equivalent Minimum 6 months supervisory/lead experience Food & Beverage, cash handling and customer service experience Requires the ability to speak, read and comprehend instructions, policy documents as well as converse comfortable with customers Demonstrate ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner First Aid and Food Safety Certificate would be an asset
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
Title: Shift Supervisor
Company: Tim Hortons | A&J Sharman Holdings Ltd
Location: Williams Lake
