Shelter Support Worker

Overview

Shelter Support Worker Jobs in Ottawa, Canada at City of Ottawa

Title: Shelter Support Worker

Company: City of Ottawa

Location: Ottawa, Canada

Category:

Requisition
Department:
Community & Social Services Dept.
Service:
Housing & Homelessness Services
Branch:
Homelessness Systems & Operations Branch

Employment Type:

2 Full-time Temporary positions

Work Hours:

40 hours per week
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $64,725.44 - $75,732.80 annually (2024 rates of pay)

Location:

Various locations
City:
Ottawa, ON
Job Category:
Community and Social Services 
Application Close: 17/04/2026

JOB SUMMARY

The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team approach to provide support and services to families, couples and individuals who are homeless within the City of Ottawa’s Family Transitional Housing & Offsite Services, to ensure a safe and secure living/working environment, and to support the stabilization and implementation of the Client Service Plan. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code.

We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.

EDUCATION AND EXPERIENCE

Community college diploma or university degree in a related field is desirable

Minimum of 1 year of related experience in a social services setting

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates are assets

Crisis Prevention/Intervention training certificate is an asset

KNOWLEDGE

Issues affecting homeless persons, families and women fleeing abuse

Strong knowledge of Ottawa’s shelter system and supporting agencies

City of Ottawa policies and procedures, departmental policies and procedures

Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES,

SKILLS AND ABILITIES

Prioritize multiple tasks in an organized fashion

Manage potentially volatile situations/crisis intervention

Effective interpersonal skills in a multi-cultural environment

Make informed decisions and provide rationale

Work independently and as part of a team, with limited supervision

Being able to manage pressure and stress

Provide services in a courteous, non-judgmental professional and supportive manner

Effective communication skills (written and oral)

Physical capacity to lift, climb, and perform other physical tasks

WHAT YOU NEED TO KNOW

Language Requirement:
Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.

Police Record Check:
The successful candidate will be required to complete a Vulnerable Sector Check (Level
3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.;

Note:

Under the age of 18, requires a Criminal Record and Judicial Matters (Level
2) check in place of the Vulnerable Sector Check (Level
3).;
Police record checks completed by a third-party company will not be accepted.

You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request.