Overview
Settlement Intake Program Support Worker Jobs in Ottawa, ON at Catholic Centre for Immigrants
Full job description
ABOUT US
The Catholic Centre for immigrants (CCI) has been serving refugees and immigrants for more than 65 years. CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a diverse and more welcoming community for all.
POSITION SUMMARY
The Settlement Intake Program Support Worker provides intake services to clients and administrative support to the Settlement team. This position performs data entry, compiles reports, and liaises with other CCI departments to ensure the best service for clients.
This position reports to: Settlement Manager
Employment status: Contract – March 31, 2025
Hourly rate: $27.40
Deadline date to apply: May 13, 2024
Open to: Internal/External candidates
Location: 219 Argyle Avenue
MAIN DUTIES & RESPONSIBILITIES
Under the direction of the Manager of Settlement, the Settlement Intake Program Support Worker will:
Conduct basic needs assessment, identify access barriers for clients and provide settlement information and referrals using a variety of delivery platforms.
Collect initial client information, open files, and maintain records into the organizations database.
Provide initial information about agency programs and services.
Prepare intake reports for Settlement clients.
Support the Settlement and Intake workers in ensuring clients receive support to access settlement services
Perform other related duties as assigned.
QUALIFICATIONS
(Education, Knowledge, Experience, Skills)
The Settlement Intake Program Support Worker understands and supports CCI’s mission and has knowledge of the newcomer market in Ottawa. This position requires strong communications and interpersonal skills, excellent organizational abilities and exceptional cultural competency. The Settlement Intake Program Support Worker must be a self-starter with initiative who enjoys working in a fast-paced environment.
Post-secondary education in a related field, or an equivalent combination of education and experience.
Excellent interpersonal skills, and a high degree of cross-cultural competence.
Skilled at de-escalation, negotiation, and conflict resolution.
High degree of accuracy in data entry.
Demonstrates understanding of the newcomer experience.
Familiarity with relevant community programs and resources.
Excellent organizational skills and the ability to set priorities and meet deadlines.
Ability to deal with confidential material and matters.
Ability to perform duties independently and with minimal supervision.
Ability to work in a multidisciplinary, culturally diverse workplace.
Proficiency with Microsoft Office Suite.
Fluency in verbal and written English or French is essential.
Please submit both a cover letter and resume no later than May 13, 2024. Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.
All internal applicants must inform their supervisor of their intention to apply for the position.
The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer.Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and e…
Title: Settlement Intake Program Support Worker
Company: Catholic Centre for Immigrants
Location: Ottawa, ON
Category:
