Overview
Servicing Administrator, Residential Services (12-month contract) Jobs in Toronto, ON at CMLS Financial
Full job description
Servicing Administrator, Residential Services (12-month contract)
Toronto, ON or Calgary, AB
Salary:$45,000 – $55,000/yr
CMLS Financial is looking for a Servicing Administrator, Residential Services to join our growing team.
As an important part of servicing our customers, you will be responsible to perform administrative functions related to bridge loans, mortgage payouts, discharges, and document management. The Servicing Administrator works closely with several internal functional areas, management, and external business partners to ensure customer satisfaction and compliance with regulatory expectations.
About the Role:
Maintain a thorough knowledge of mortgage products, services, and processes related to mortgage documentation, bridge loans, payouts, and discharges
Ensure customer satisfaction by processing bridge loans, payouts, and discharges accurately and with high quality, within Service Level Agreements (SLAs), and within regulatory requirements
Prepare payout requests in a timely manner and complete reporting as required
Prepare and execute discharge and amendments within the provincially regulated timelines
Collaborate and partner with internal and external departments to support daily operations, including reconciliation of invoices
Prepare and execute Bridge Loan set up and discharges as required and within provincially regulated timelines
Ensure documentation and guidelines of policy/procedure are followed, and capture detailed notes in customer files
Resolve errors, customer concerns and day to day challenges related to department responsibilities (escalate to Manager as needed)
Comply with all internal policies and guidelines, as well as all federally and provincially regulated policies and laws as related to AMLATF, KYC and Privacy laws
Assist with all internal / external audits as required
Protect private and confidential information
This role is for you if you have:
2+ years in residential mortgage payouts, discharges, and/or administration
A post secondary degree or related work experience
Proficiency in Microsoft Office, and other software applications
Bilingual proficiency in French and English, both written and verbal (an asset)
Excellent customer service skills and problem-solving skills
Excellent oral and written communication skills
The ability to take initiative and can work independently
Strong organizational and time management skills, with the ability to manage multiple priorities
Strong interpersonal relationship building and listening skills
The ability to thrive in a team-oriented, fast-paced environment
Professionalism, judgment, and integrity in daily operations
High attention to detail
Who are we?
Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 30,000 clients, $35 billion in assets under administration, and offices coast to coast. Some of Canada’s most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services. What sets us apart is our customer forward approach. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all…
Title: Servicing Administrator, Residential Services (12-month contract)
Company: CMLS Financial
Location: Toronto, ON
Category:
