Overview
Services Manager Jobs in Campbell River, BC at Staples
Full job description
Who we are
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.
If that’s you, let’s work, learn and grow together.
We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Some of what you will do
As the Services Manager, you’re responsible for enabling our work, learn, and grow culture; for our customers and associates. You are accountable for achieving business results through effective management and execution of the services areas in the store; cash,solutionshop(printing, digital marketing, shipping) and technology services. You’re a coaching expert—attracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business. You bring customer experience excellence to life at Staples. You and your team find ways to inspire our customers; you build loyalty and trust; and add value to the customer in ways that are meaningful to them to help them work, learn, and grow.
Specifically, you will:
Maximizes sales growth in the services area in the storesolutionshopincluding cash,solutionshop, and technology services.
Manage the coordination and execution of services and maximize department productivity
Monitor store-use merchandise.
Provide team leadership through hiring, onboarding, coaching and development.
Provide cash support to associates at the checkout to ensure a positive customer experience.
Ensure general cleanliness for a positive customer and associate experience.
Responsible for the safe and proper use of all store equipment.
As a leader in the store, responsible for inspiring and engaging the team and ensuring effective 2-way communication
Lead, coach and manage the operational excellence and store standards for your departments.
Support asset protection initiatives and programs.
Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.
Qualifications:
Some of what you need
3 years of Retail or Services Management experience (or any other sector focused on customer experience)
Successful completion of high school & post-secondary education is preferred
Proven track record of achieving customer service excellence and sales results
Comfort with technology
Be a dynamic, inspiring partner to our customers and for our associates
Curious
Approachable
Passionate
Solutions Finder
Some of what you will get
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more…
Additional Information
A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
Exposure to moderat…
Title: Services Manager
Company: Staples
Location: Campbell River, BC
Category: