Overview
Service Manager Jobs in Abbotsford – British Columbia at Fuze HR Solutions
Title: Service Manager
Company: Fuze HR Solutions
Location: Abbotsford – British Columbia
Category: Management
CALLING ALL SERVICE MANAGERS WITHHEAVY-DUTY EQUIPMENT EXPERIENCE!
We are on the hunt for somebody awesome who can take the reigns of a robust heavy equipment service department, backed by a phenomenal crew of technicians and support staff. If you have at least 3 years of demonstrable Service Management experience within the equipment world (bonus points if you know your way around cranes!), strong maintenance planning abilities, a decent head for electromechanical concepts, and a passion for delivering impeccable service…we want you, reach out today to kickstart your next career adventure!
What are the perks?
Awesome team – this is one of the best crews of technicians in BC, with many loyal, tenured mechanics (and electricians!)
Great corporate culture, casual, family-oriented environment!
Highly competitive compensation ($100 – 120,000 base +comprehensive benefits+ RRSP with employer match)!
Supportive,collaborativemanagement!
What are the responsibilities?
Oversee the PM program for a large fleet of heavy equipment (including cranes and hoists)
Manage people and processes within the service department to ensure ongoingcustomer satisfactionand support growth of the business; the team is made up of approximately 20 direct reports (Field Techs, Service Advisors)
Work within ongoing Repair and Maintenance budgets, manage budgets effectively to ensure smart allocation of resources and personnel
Manage equipment rebuild programs (order of rebuilds, pre-ordering parts, etc)
Supplier management &communication– manage costs, quality, and delivery times
Follow up with OEMs/suppliers regarding warranty claims, technical bulletins, and product enhancements, oversee management of warranty claims
Oversee dispatch functions to ensure schedule is met, support Service Advisors as necessary and fill in during vacation/sick leaveto ensure continuity of service
Monthly and Annual financial reviews comparing budgets and KPIs, working incollaborationwith Parts/Warehouse ad Operations
Foster a healthy relationship with sales, accounting and finance to ensure proper paperwork flow and process development
Play a key role in business systems integrations (ERP Service modules, dispatch modules, fleet tracking and maintenance software such as Inspect All, etc.)
Maintain active relationships with clients
Drive new sales through Parts and Service departments, leveraging work order recommendations.
Produce service quotations to clients to ensure accuracy and profitability, and review outgoing quotations generated by the Service Advisors for accuracy.
Recruit, hire, and train additional Field Service staff, conduct regular performance reviews and take corrective action if necessary
Oversee Service Advisor handling of invoice disputes to ensureclient satisfactionand mitigate as necessary
Maintain a seat on the company Joint Occupational Health & Safety Committee
Work with H & S department on program implementation and enforcement
What are the Requirements?
Must have demonstrable Service Management experience within the heavy equipment space (dealer or rental, both have relevancy here)
Sound knowledge of fleet management and preventative maintenance programs, experience implementing & leading
Exceptional people management skills, servant-styleleadershipqualities
Commitment to delivering the highest standard of service
Strongcommunicationand organizational skills
Business acumen – must be able to drive KPI delivery…
