Overview
Service Manager Jobs in Winnipeg, MB at ProReefer and Mobile Truck Services
Full job description
Pro Reefer is a Canadian owned and operated company specializing in mobile repair of refrigerated (reefer) trucking units and other services including preventative maintenance, truck services, and bus maintenance. Founded in 1998, Pro Reefer has grown to employ over 85 people, expanded its presence to 6 provinces, upheld a sterling reputation as one of the most reliable independent companies in the mobile repair segment, and proudly calls some of Canada’s largest organizations its customers. With year-after-year success and expansion comes the growth of our shop teams and the need for knowledgeable Shop Service Manager to oversee shop staff, operations, and maintenance.
JOB DESCRIPTION SUMMARY
As the Shop Service Manager, working closely with the General Manager, mechanics, technicians, and shunters, you will play a key role in Pro Reefer’s Manitoba shop operations by overseeing safety, maintenance, and orders, communicating with customers, managing shop staff, and providing both support and leadership.
ESSENTIAL RESPONSIBILITIES
– Work as tech doing repairs/safeties
– Teach/mentor junior techs and new hires
– Help road techs with repairs including occasionally going out to locations
– Schedule shop jobs
– Prepare WOs and quotes
– Daily communications with customers (dealing with quotes, POs, concerns, troubleshooting, etc.)
– Manage shop staff and delegate tasks
– Shop and yard maintenance – Review and approve WOs
– Scan and send safety copies to customers
– Manage shunting requests
– Monitor tech productivity and shop efficiency (ie quality and turnaround times)
– Finalize and submit payroll for shop mechanics
THE IDEAL CANDIDATE (WHO ARE YOU?)
The ideal candidate for this role is an industry-experienced individual who:
– Has an in-depth understanding of the heavy truck/trailer repair and maintenance sector or similar/parallel industries
– Thrives in a fast-paced environment, is flexible, and works with a sense of urgency
– Is comfortable meeting/exceeding deadlines, managing priorities and time
– Has strong verbal communication skills and a teamwork ethic
– Is committed to processes, policies, and procedures
– Demonstrates strong organizational skills and exceptional attention to detail
– Is confident in a leadership and coordinating position
– Demonstrates creative problem-solving capabilities
– Understands and prioritizes customer service in a service-driven company
SPECIFIC EXPERIENCE/SKILLS
– High school diploma or GED
– 5+ years of experience within the heavy truck/trailer equipment and repair, parts manufacturing, dealer sectors, or other similar industry
– Experience in a leadership role
– Able to stand, walk, sit, and lift up to 25 lbs
ADDITIONAL JOB DETAILS
– Based in Winnipeg, Manitoba
– Full time
– Competitive benefits package
– RRSP matching program
-Annual Tool allowance
-Uniforms provided
Job Type: Full-time
Schedule:
Monday to Friday
Work Location: In person
Title: Service Manager
Company: ProReefer and Mobile Truck Services
Location: Winnipeg, MB
Category:
