Overview
Service Dispatcher Jobs in Calgary, AB at Trotter & Morton Group of Companies
Full job description
Division: Facility Services
Part of the Trotter & Morton Group of Companies, Trotter & Morton Facility Services provides 24/7 preventive and predictive mechanical system maintenance and repair to condominiums, commercial, and institutional buildings.
We are currently recruiting a full-timeService Dispatcherwho has excellent communication skills, an eye for detail, and would like to be part of our high performing service team. This role would be ideal for individuals who thrive on providing exceptional customer service and who enjoy multi-tasking in a fast-paced environment.
What’s in it For You
Base Salary Range: $50,000 – $56,000 per annum based on experience
Minimum 3 weeks’ paid vacation
Extensive benefit plan RRSP Matching
Professional development and training resources
Health and Wellness program
Inclusive and engaging work environment
Fun company events and barbeques
Roles and Responsibilities
Utilize the dispatch software to effectively maintain work schedule for service representatives and assure that customer commitments are met
Dispatch service representatives according to the schedule
Receive customer calls and adjust schedule as required
Coordinate and dispatch service technicians based on the Service Representative’s skills, nature of the customer’s requirements and geographic location of customer and appropriate field staff
Advise service manager of customer complaints to expedite resolution ensuring and maintaining long term relationships. Communicate resolution to customer
Determine and dispatch appropriate service representative to ensure quick and efficient resolution of problems while building and maintaining customer confidence and satisfaction. Keep the customer informed on action taken
Sufficiently knowledgeable about geographical layout to make logical decisions concerning reassignment for urgent calls, assignment of scheduled work, reactions to problems, purchasing and transfer of tools, materials and equipment
Based on the backlog of planned work, equipment availability, tolls and personnel available, provide effective work schedules for field staff to maximize uses of skills while cost effectively meeting customer needs and providing contingency time for emergency calls
Document and report any work progress in writing regarding field performance, material, subcontracts, scheduling, etc
Build and maintain rapport and positive working relationships with field and office personnel to resolve problems, employ opportunities and maximize profits
Make priority decisions to dispatch personnel and equipment in accordance with applicable contractual agreements
Maintain awareness of high credit risk customers and obtain approval from Supervisor prior to authorizing service
Audit service reports weekly in accordance with established procedures
Provide support for any special projects as assigned by your service manager
Perform other duties as assigned
Required Skills
Strong oral and written communication skills
Strong analytical and organizational skills
High level of customer service
Solid organizational skills
Ability to multitask
Advanced proficiency with Microsoft Office applications
Strong attention to detail is a must
Required Experience
High School Diploma or equivalent
Customer service experience
Heating, Ventilation, and Air Conditioning (HVAC) knowledge would be considered an asset, but not required.
We firmly bel…
Title: Service Dispatcher
Company: Trotter & Morton Group of Companies
Location: Calgary, AB
Category:
