Overview
Service Dispatcher – HVAC National Accounts Jobs in Otsego, MN at New Century Systems, Inc.
Service Dispatcher – National Accounts
About Us
NCS is a commercial service company providing HVAC, plumbing, electrical, and facility maintenance services throughout Minnesota and the Omaha area. We support commercial and national account customers by delivering responsive service, strong communication, and dependable execution across every job.
Our team helps keep businesses running by solving problems quickly, coordinating service efficiently, and creating a better customer experience from start to finish.
At NCS, we believe great service starts with great people. We value teamwork, accountability, adaptability, and continuous improvement. We’re building a workplace where employees are supported, challenged to grow, and recognized for the impact they make every day.
Because of that, we’re looking for someone who communicates well, stays organized under pressure, takes ownership, and genuinely enjoys helping customers and supporting a team.
What You’ll Do
As a Service Dispatcher, you’ll be the go-to connection between our customers, technicians, and vendors. You’ll handle:
- Dispatching technicians for national and house accounts
- Monitoring preventive maintenance schedules
- Preparing quotes, proposals, and contract documents
- Communicating directly with customers to keep jobs on track
- Entering and tracking service call details in our ERP system
- Providing weekly job reports to the Division Manager
- Helping with emergency dispatch coverage on a rotating basis
What We’re Looking For
- 3–5 years of dispatching experience (Commercial HVAC experience a plus)
- Experience with national accounts a plus
- Strong computer and ERP system skills
- Excellent verbal and written communication skills
- Ability to multitask
- In-office availability Monday–Friday
- Willingness and ability to participate in on-call rotation
Why Join NCS
- Competitive pay ($65K–$75K) + bonuses
- 401(k) with a guaranteed 3% company contribution
- Health, dental, vision insurance
- Paid time off
- A supportive, growth-focused team culture
Apply today and join a company where your work makes an impact!
Equal Opportunity Employer
NCS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
Title: Service Dispatcher – HVAC National Accounts
Company: New Century Systems, Inc.
Location: Otsego, MN
