Overview
Service Desk Support/MS Teams Jobs in Toronto – Ontario at Resonaite
Title: Service Desk Support/MS Teams
Company: Resonaite
Location: Toronto – Ontario
Category: IT/Tech, Customer Service/HelpDesk
Position: Service Desk Support (MS Teams)
Our client is looking for a contract based Level 2 Service Desk with expertise in MS Teams support.
Location:
Downtown Toronto (1st month in person, then hybrid)
Duration: 3 months to start w/ option to extend
Responsibilities:
Resolve issues related to Microsoft Teams, including integration with other Office 365 applications, connectivity problems, and performance
optimization
.
Provide direct support to users encountering non-routine issues, ensuring efficient operation of Microsoft Teams across various devices and platforms.
Work closely with Level 1 support technicians to enhance their understanding of Microsoft Teams. Develop and deliver training sessions and documentation to improve user competence and self-sufficiency.
Monitor the health and usage of Microsoft Teams, generating reports and making recommendations for improvements.
Requirements
2+ years of technical support experience, preferably with a focus on Microsoft Teams or related Microsoft products.
Strong understanding of Microsoft Teams, Office 365, and basic network troubleshooting. Familiarity with Power Shell scripting is a plus.
Excellent analytical and
problem-solving skills
to diagnose and resolve complex technical issues.
Strong verbal and written
communication skills
, with an ability to explain complex issues clearly and concisely to both technical and non-technical users.
Microsoft 365 Certified:
Teams Administrator Associate or other relevant Microsoft certifications are highly desirable.
