Overview
Service Desk Analyst (Hybrid) Jobs in Calgary, AB at Quorum Software
Full job description
Service Desk Analyst
Location: Calgary, Alberta, Canada
Model of Work: Hybrid
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.
Quorum Software is the world’s largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum’s proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Overview
Quorum Software is seeking a Service Desk Analyst to join the team and assist in global IT operations. They will be expected to be the first line of response to all tickets, to identify issues, and to support over 1600 internal corporate users both in-person and remotely.
Responsibilities
General administration support within Office 365
Queue management
Troubleshooting issues related to onboarding and termination of employees
Audio/Video Conferencing configuration/troubleshooting
Vendor management
Inventory management
This person must be able to resolve tickets within Freshservice in a high volume capacity
Addressing any other daily unique issues that arise
And other duties as assigned.
Requirements
3+ years of desktop support experience in a high volume environment
Strong O365 administration background (navigate through licensing, mail tracing, adding users to distribution groups, etc.)
Basic troubleshooting Citrix VDI and VMWare support
Break-fix troubleshooting experience (Lenovo/Dell workstations)
Strong Active Directory experience (security permissions, adding and deleting users, etc.)
Experience with Azure Active Directory
Experience managing Microsoft Intune
Experience working with a ticketing system (Fresh Service)
Expert level communication skills and ability to work on a team
Experience with vendor management, procurement, inventory management
The ideal candidate will convey critical thinking skills and the ability to work alongside a team effectively
Additional Details
Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation.
Visa Sponsorship: Employment eligibility to work with Quorum Software in Canada is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global ener…
Title: Service Desk Analyst (Hybrid)
Company: Quorum Software
Location: Calgary, AB
Category:
