Overview
service desk analyst Jobs in Edmonton, AB at F12.net Inc.
Full job description
Education:
Expérience:
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Personal suitability
Accurate
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Experience
1 year to less than 2 years
Health benefits
Dental plan
Health care plan
Other benefits
Learning/training paid by employer
Paid time off (volunteering or personal days)
Durée de l’emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 hours per week
Title: service desk analyst
Company: F12.net Inc.
Location: Edmonton, AB
Category:
