Overview
Service Department Coordinator (Agricultural Background) Jobs in Barneveld, WI at Ritchie Implement, Inc.
Service Department Coordinator (Agricultural Background)
Ritchie Implement, Inc. – Barneveld, WI
About Ritchie Implement, Inc.
At Ritchie Implement, Inc., we don’t just sell machinery; we support the backbone of American agriculture. As a family-owned, leading distributor of premier agricultural, we have built our reputation on reliability, expert knowledge, and a deep-rooted commitment to the farming communities of Wisconsin.With four established locations in Cobb, Darlington, Barneveld, and Lancaster, we represent industry-leading brands including Case IH, Vermeer, Kubota, and JCB. We are a growing company looking for a dedicated professional who is ready to grow with us and meet the high-demand needs of our agricultural community.
The Role
As a Service Coordinator (Service Assistant/Writer), you will be the vital link between our customers and our technical team. We are seeking an enthusiastic, self-motivated individual who excels in fast-paced environments and understands the seasonal demands of the farming industry.
Primary Responsibilities
- Customer Relations: Act as the primary point of contact, advising customers on repair estimates and providing consistent updates throughout the service process.
- Service Sales: Drive revenue by effectively selling parts, labor, and wholegoods services while maintaining elite customer satisfaction.
- Workflow Management: Schedule all service work, assign tasks to technicians, and oversee shop ticket billing.
- Department Support: Assist technicians as needed and maintain a clean, organized, and professional shop environment.
- Collaboration: Work cross-functionally with all departments to ensure seamless dealership operations.
Qualifications
- Skills: Strong communication and interpersonal skills with a "customer-first" mentality.
- Technical Aptitude: Proficient with computers and administrative tasks; detail-oriented and organized.
- Mindset: A positive attitude, a strong work ethic, and the ability to thrive under pressure during peak seasons.
- Experience: A farming or agricultural background is highly preferred.
Compensation & Premium Benefits
We offer a competitive annual salary complemented by a comprehensive benefits package designed to support your professional and personal well-being:
- Financial Security: 401(k) with company match and Profit Sharing.
- Health & Wellness: Comprehensive Health, Dental, and Vision insurance; Life, Short-Term (STD), and Long-Term Disability (LTD) coverage, Full Flex Plan.
- Work-Life Balance: Paid time off, and recognized holidays
- Resources: Provided Company Laptop, and Cell Phone
- Growth: Paid professional training and development opportunities.
Job Type: Full-time
Pay: $28.00 – $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Barneveld, WI 53507 (Preferred)
Ability to Relocate:
- Barneveld, WI 53507: Relocate before starting work (Preferred)
Work Location: In person
Title: Service Department Coordinator (Agricultural Background)
Company: Ritchie Implement, Inc.
Location: Barneveld, WI
