Overview
Service Advisor – OpenRoad Audi Boundary Jobs in Burnaby, British Columbia at OpenRoad Auto Group
UNLIMITED POSSIBILITIES AHEAD.
Position: Service Advisor Status: Full-Time
Dealership: OpenRoad Audi BoundaryDepartment: Service
Salary Range: $70,000 – $100,000 per annum *this is a commissioned position – wages commensurate experience & productivity.
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.
A Career at OpenRoad Means You’ll Enjoy:
Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy
Internal and external, training & development opportunities for skill development and growth
Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
Comprehensive extended health and dental plan tailored around Associate wellness
Recognition and Engagement Events!
ROLE & RESPONSIBILITIES:
Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
Ensure repair orders and all paper work is legibly and accurately completed, with all customer requests or points of concern documented.
Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
Process all paperwork as jobs are completed.
Review all repairs and changes with customer upon delivery of vehicle.
Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
Use service files to suggest additional repairs or services if required.
Estimate costs and completion times, do not hesitate to ask Service Manager for assistance.
Identify and give special attention to repeat repairs, assign original technician on all comeback jobs.
Notify customers when backorder parts become available.
Determine warranty coverage and verify repair date, mileage, etc.
Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints.
Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc.
Arrange for alternate transportation as needed and manage loaner vehicles.
Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.
Maintain paperwork and ensure reception area is in a clean and orderly fashion.
Must follow company safety policies and practices, and immediately, report any and all accidents to a …
Title: Service Advisor – OpenRoad Audi Boundary
Company: OpenRoad Auto Group
Location: Burnaby, British Columbia
Category:
