Overview
Service Advisor Assistant Jobs in Stayner at Rough Ride Automotive
Overview
This is not an immediate sales role — it’s a high-impact support and customer relations position with a defined training path into a compensated service advisor/sales position. You’ll start by keeping the front of house organized, customers informed, and work moving smoothly; successful performers will be trained and promoted into sales-focused roles as they demonstrate mastery of systems, communication, and shop results.
What This Role Owns (Initial — Support Focus)
- Answer inbound calls promptly and professionally
- Schedule vehicles urgently (same-day / next available)
- Support the primary service advisor so they can focus on selling
- Manage parts flow: ordering, receiving, dispatching, reconciliation
- Keep customers informed with clear, confident updates
- Follow up on declined and pending work
- Maintain order and flow at the front counter
- Execute systems and checklists consistently to reduce chaos
Training & Career Progression (Clear Path to Sales)
- Structured training program (3–6 months typical) covering technical basics, service writing, upsell ethics, and sales communication
- Shadowing and mentorship with senior service advisors
- Regular skill checkpoints with measurable competencies (phone handling, estimate delivery, follow-up rates)
- Gradual increase in sales responsibilities (presenting recommended services, obtaining approvals) as competencies are demonstrated
- Promotion to Service Advisor / Sales role when scorecard metrics and manager sign-off are met
What the Sales-Ready Role Will Include (After Training)
- Confidently present repair recommendations and approvals
- Convert declined/pending work into scheduled repairs through consultative selling
- Own customer retention metrics and contribute to shop revenue goals
- Mentor newer front-counter staff on sales and service communication
This Role Is For You If
- You’re highly organized and hate dropped balls
- You enjoy keeping multiple moving pieces on track
- You communicate clearly and confidently with customers
- You’re calm under pressure and comfortable with interruptions
- You want measurable progression into a sales/service advisor role
- You like helping a team win by making things run smoother
This Role Is NOT For You If
- You want to be the primary salesperson right away (this is a trained progression)
- You need a slow or predictable pace
- You dislike phone-heavy work
- You avoid accountability or clear expectations
- You prefer flexibility over structure
Experience & Skills
- Customer-facing experience required
- Automotive service or parts experience strongly preferred
- Comfortable with phones, scheduling, and vendor coordination
- Able to follow systems and checklists without reminders
- Professional appearance and communication required
- Willingness to participate in sales training and role progression
Schedule & Environment
- Full-time, in-person
- Monday–Friday (no weekends)
- Fast-paced, system-driven shop
Pay & Performance
- Performance-based compensation tied to shop results
- Strong execution is rewarded; pay increases and commission opportunity as you move into the sales role
- Clear expectations and scorecards guide progression
Pay: $40,111.01-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Work Location: In person
Title: Service Advisor Assistant
Company: Rough Ride Automotive
Location: Stayner
