Overview
Service Account Manager -Western Paper Service & Kraft Jobs in Saint-Sauveur, Canada at ANDRITZ
Title: Service Account Manager -Western Paper Service & Kraft
Company: ANDRITZ
Location: Saint-Sauveur, Canada
Category:
Position: Service Account Manager -Western Paper Service & Kraft)
Remote – Western Canada (Alberta, Saskatchewan, Manitoba; occasional travel to British Columbia)
Purpose Statement
This position provides sales coverage across the Western Canadian region. The Service Account Manager (SAM) is responsible for representing ANDRITZ Paper Service and Kraft product lines, building strong customer relationships, and driving territory growth. Responsibilities include regular mill visits, customer engagement, territory development, and full lifecycle account support.
Key Responsibilities
- Customer Relationship & Territory Management
- Serve as the primary point of contact for customers, building and maintaining long-term relationships.
- Represent all assigned ANDRITZ product lines during every mill visit.
- Identify growth opportunities by understanding customer needs, objectives, and performance goals.
- Drive customer retention and satisfaction across the assigned territory.
- Maintain organized and detailed territory records within the company CRM system.
- Sales & Account Development
- Manage territory forecasts, budgets, and cost controls.
- Develop and adhere to established processes and workflows.
- Provide recommendations for process improvements and support implementing new workflows.
- Serve as a liaison between customers and internal teams, ensuring alignment and resolution of customer issues.
- Perform additional duties and responsibilities as required.
Qualifications
- B.S. degree in Engineering or 5+ years of experience in the Pulp & Paper industry.
- Sales experience and existing customer relationships in the region preferred.
- Knowledge of ANDRITZ Stock Preparation and Paper Machine Service product lines is a strong asset.
Skills & Competencies
- Strong verbal and written communication skills.
- Strong interpersonal skills and ability to develop customer trust.
- Demonstrated ability to prioritize tasks in a dynamic environment.
- High degree of organization and detail orientation.
- Ability to work independently and manage multiple responsibilities simultaneously.
Travel Requirements
Frequent mill and customer visits; approximately 80% field travel.
Additional Information
Legal authorization to work in the U.S. required (if applicable).
Policies
ANDRITZ is an AA/EEO/Veterans/Disabled Employer.
Note:
Previous DUI convictions may result in inadmissibility to Canada.
Profile Description
ANDRITZ is a globally recognized engineering and technology company serving the pulp, paper, and industrial sectors. Our Paper Service business partners closely with customers to optimize mill performance, reliability, and long‑term operational success through innovative service solutions and deep technical expertise.
About this role
The Service Account Manager (SAM) plays a critical role in supporting customers across Western Canada by serving as a trusted partner at the mill level. This position combines technical knowledge, relationship management, and territory development to support ANDRITZ Paper Service and Kraft product lines while driving sustainable growth within the region.
Why join us
This is an opportunity for an experienced professional to work independently within a defined territory while being supported by a global organization known for engineering excellence, safety, and long‑term customer partnerships. The role offers meaningful customer engagement, autonomy, and the ability to make a visible impact in the pulp and paper industry.
We Offer
- The opportunity to work with a global organization where collaboration across regions and disciplines is part of everyday work
- The chance to shape industries by supporting customers with solutions that drive performance and long‑term value
Continuous learning and professional growth through hands‑on experience, training, and development opportunities
- A culture built on teamwork, shared expertise, and high standards of excellence
- A forward‑looking environment that values innovation, curiosity, and long‑term thinking
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