Overview
Senior Manager, Telephony & Workforce at Aviva Jobs in Markham, Canada at Aviva Canada
Title: Senior Manager, Telephony & Workforce at Aviva
Company: Aviva Canada
Location: Markham, Canada
Category:
Elevate operational performance as Aviva Canada’s Senior Manager for Workforce, Technology & Insights. Drive innovative staffing solutions with a focus on technology and analytics in a hybrid work model.
In this senior management role, you’ll oversee the Workforce Management and Operational Insights teams, ensuring we have the right resources and tools for success. Your leadership will guide strategic workforce planning, forecasting, and resource optimization, aligning with business goals in Personal Insurance Operations. You’ll also harness data analytics to inform decision-making and improve both customer and employee experiences.
Key Responsibilities:
• Lead workforce planning and capacity management initiatives
• Develop performance dashboards and reporting tools
• Own technology platforms supporting operations
• Identify automation opportunities to streamline processes
• Foster high-performing teams through coaching and development
Requirements:
• Proven experience in Workforce Management or related fields
• Strong understanding of operational technologies
• Track record of leading high-performing teams
• Excellent stakeholder management skills
• Ability to communicate complex information effectively
Your expertise will shape the future of operations at Aviva, enhancing both technology and team engagement.
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