Overview
Senior Manager – Retail Supply Chain Operations (Order Management) Jobs in Montreal, Quebec, Canada at Pod Talent
Title: Senior Manager – Retail Supply Chain Operations (Order Management)
Company: Pod Talent
Location: Montreal, Quebec, Canada
Role: Senior Manager – Retail Supply Chain Operations (Order Management)
Location: Montreal (Hybrid) – 1-2 days in office.
Salary: 100,000 – 125,000 CAD + 15% Bonus
Pod Talent are excited to be partnering with a fast-growing, global consumer brand on a Senior Manager – Retail Operations & Order Management opportunity. This is a high-impact leadership role sitting at the centre of retail operations, responsible for driving performance across the order-to-cash lifecycle in a complex, fast-paced environment.
This role is ideal for someone who thrives in high-growth, transformation-led businesses, and enjoys leading teams while driving continuous improvement, automation, and operational excellence.
Key Responsibilities for the position of Senior Manager – Retail Operations & Order Management:
- Lead and develop a high-performing order management team, driving best-in-class execution across retail accounts
- Own and optimise the end-to-end order-to-cash process, ensuring strong OTIF performance and customer satisfaction
- Act as the key link across Sales, Supply Chain, Planning, Distribution, and 3PL partners, driving alignment and performance
- Identify risks across operations and proactively implement mitigation plans to protect service levels
- Drive continuous improvement initiatives, standardising processes and eliminating inefficiencies across retail operations
- Leverage data, automation, and AI tools to improve visibility, accuracy, and productivity across workflows
- Lead operational projects and present insights and performance updates to senior leadership
- Champion innovation within the team, embedding new tools and technologies to enhance decision-making and scalability
Skills & Experience Needed for the position of Senior Manager – Retail Operations & Order Management:
- Proven leadership experience within order management, retail operations, or supply chain environments
- Strong understanding of the order-to-cash lifecycle, ideally within a retail or consumer goods setting
- Experience managing cross-functional stakeholders and influencing across multiple business areas
- Data-driven mindset, with the ability to use insights to drive performance and continuous improvement
- Exposure to automation, systems optimisation, or AI-driven tools within operations is highly advantageous
- Strong communication and leadership skills, with the ability to operate in a fast-paced, evolving environment
- Comfortable working at pace, balancing both strategic thinking and hands-on execution.
If this sounds like you, please apply here or get in touch at [email protected] and we can discuss in further detail.
