Overview
Senior Manager, Financial Crime Risk Management Quality Assurance Operations Jobs in Toronto, Canada at The Toronto-Dominion Bank (Canada)
Title: Senior Manager, Financial Crime Risk Management Quality Assurance Operations
Company: The Toronto-Dominion Bank (Canada)
Location: Toronto, Canada
Category:
Position: Senior Manager, Financial Crime Risk Management Quality Assurance Operations (4752)
Description
:
Reporting to the Associate Vice President, FCRM Quality Assurance, the Senior Manager, FCRM QA Operations is accountable for leading teams that perform quality assurance reviews across in‑scope FCRM programs, including Financial Crime Investigations (FCI) and Know Your Customer (KYC).
This position offers strategic leadership to the Quality Assurance function, supporting the development and growth of the program while supervising activities related to the FCI and/or KYC Pillars. including the Senior Manager ensures that investigative outcomes, regulatory determinations, and reporting meet TD’s standards for analytical rigor, consistency, and regulatory compliance.
The role is responsible for ensuring that QA conclusions are well supported by evidence, that thresholds for suspicious transaction reporting are appropriately applied, and that investigative procedures and regulatory obligations are fully satisfied. This includes oversight of QA reviews of investigation documentation and regulatory reporting, particularly investigative narratives and suspicious transaction reports (STRs) submitted to FINTRAC.
Given the complexity and risk profile of the work, this position plays a critical role in strengthening TD’s financial crime risk management framework and supporting effective regulatory engagement.
Key accountabilities
Customer / business
• Lead and oversee teams responsible for quality assurance reviews of FCI and/or KYC investigative work
• Own QA outcomes for assigned teams, including decision quality, error analysis, and thematic issue identification
• Ensure QA practices are consistent, risk‑based, and aligned with TD policies, standards, and regulatory expectations
• Maintain a strong culture of risk management and control supported by effective and sustainable QA processes
• Partner with internal control groups and stakeholders to remain current on regulatory changes, emerging financial crime trends, and impacts to the QA program
• Ensure governance and management reporting is timely, accurate, and provides value‑added insights to strengthen FCRM effectiveness
• Ensure alignment and consistency between QA knowledge and the business units being assessed
• Ensure QA reviews and documentation are clear, concise, and defensible
Employee / team
• Provide people leadership, including performance management, coaching, talent development, and succession planning. Timelines
*** keep team accountable and knowledgeable,
• Ensure teams are appropriately staffed with the right mix of skills and experience to support business continuity
• Foster a positive, inclusive, and high‑performance work environment
• Support knowledge transfer and capability development within QA and across FCRM
• Encourage continuous learning related to financial crime trends, investigative techniques, and regulatory expectations
• Communicate priorities, risks, and progress clearly and effectively to teams and stakeholders
• Act as a role model and brand ambassador for FCRM Quality Assurance and TD
Breadth & depth
• Serve as a subject matter expert in QA practices, investigative quality, and applicable financial crime regulatory requirements
• Oversee QA work end‑to‑end for complex and non‑standard reviews
• Lead and contribute to projects and initiatives that enhance QA methodology, reporting, and cross‑functional integration
• Perform and review complex analysis to identify trends, root causes, and opportunities for improvement
• Demonstrate sound judgement in navigating regulatory expectations, risk appetite, and business considerations
• Assess opportunities to expand QA activities to additional areas of FCRM, ensuring alignment with organizational objectives and emerging risk priorities
Embrace technology and efficiency to establish a highly cost-effective program.
Experience & education
• Minimum 10 years of experience in AML and/or financial crime risk management within a financial institution
• Strong understanding of STR filing requirements, reasonable grounds to suspect thresholds, and/or KYC programs
• Experience in quality assurance, quality control, or second‑level review roles within FCI and/or KYC
• Demonstrated ability to…