Overview
Senior HR & Admin Specialist Jobs in Toronto, Ontario, Canada at Shoplazza
Title: Senior HR & Admin Specialist
Company: Shoplazza
Location: Toronto, Ontario, Canada
About Us
We are a AI-driven global SaaS and fintech company building the infrastructure that powers cross-border commerce and digital payments. Our platform enables merchants, creators, and digital businesses to launch, grow, and manage payments and financial services with ease and compliance across multiple markets.
We combine the agility of a technology company with the discipline of a licensed financial institution — bridging global payment rails, banking partners, and innovative commerce experiences.
Our teams operate across North America, Asia, and Europe, collaborating closely to deliver reliable infrastructure, trusted partnerships, and meaningful impact for merchants worldwide.
About the Role
We are looking for a Senior HR & Admin Specialist to join our North America team on a contract basis. This is a remote role based in Toronto, Canada, supporting both our Canada and US teams. The role focuses primarily on talent acquisition and HR business partnering, working closely with business leaders to build and support high-performing teams across North America during a critical growth period.
This role spans multiple functions and requires someone who thrives in a fast-paced, multi-tasking environment, comfortable juggling recruitment, HRBP work, operations, and administrative responsibilities in parallel.
Key Responsibilities
Talent Acquisition (Primary Focus)
- Own full-cycle recruitment across both Canada and US markets: sourcing, screening, interviewing, offer negotiation, and onboarding
- Partner with hiring managers to define role requirements and build healthy candidate pipelines through LinkedIn, referrals, and proactive sourcing
- Manage hiring metrics and continuously optimize recruitment process and candidate experience
HR Business Partnering (Primary Focus)
- Serve as a strategic HR partner to business leaders across Canada and US on organizational design, workforce planning, and team effectiveness
- Advise managers on performance management, employee relations, coaching, and employee lifecycle events
- Champion engagement initiatives and act as a trusted point of contact for employees on HR-related matters
HR Operations & Compliance (Supporting)
- Ensure day-to-day HR compliance in Ontario (Canada) and California (US); partner with the Legal team on matters in other jurisdictions
- Support payroll processing and benefits administration across Canada and US in coordination with relevant teams
- Contribute to the development and implementation of HR policies and procedures
Office & Administrative Support (Supporting)
- Support office lease and facility coordination in Toronto, including vendor management and on-site needs when required
- Handle administrative tasks such as purchasing, travel arrangements, and documentation in a remote-first setup
- Organize virtual and in-person team activities to support team cohesion across a distributed North America workforce
Qualifications
Required
- Must be based in Toronto, Canada, with the ability to support on-site office needs when required
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 5+ years of progressive HR experience, with proven track record in full-cycle recruitment and HR business partnering
- Solid working knowledge of employment laws and HR practices in Ontario (Canada) and California (US); ability to collaborate with Legal on other jurisdictions
- Strong ability to multi-task and manage competing priorities across multiple functions in a fast-paced environment
- Experience working effectively in a remote or distributed team environment
- Strong stakeholder management skills with the ability to influence and advise at all levels
- Familiarity with payroll processing and HRIS systems
- Bilingual in English and Mandarin (required for cross-regional collaboration)
- Excellent communication, interpersonal, and problem-solving skills
- High level of integrity and discretion in handling confidential information
- Self-starter with a proactive, business-oriented, and results-driven approach
Preferred
- Prior experience in Technology, Internet, SaaS, or AI companies
- Experience supporting fast-growing teams in a multinational or cross-cultural environment
Please note:
Location: Remote (Based in Toronto, Canada) | Employment Type: Contract
