Overview
Senior Dispatcher – Asset Based (Cross-Border) Jobs in Pickering, ON at The Shandex Group
About Shandex Truck
Shandex Truck is a Canadian‑based asset trucking company headquartered in Pickering, Ontario and part of The Shandex Group. We operate 24/7, moving freight across Canada and the United States with a strong focus on service, safety, and long‑term relationships with drivers and customers.
As our fleet continues to grow, we are immediately looking to add an experienced Asset‑Based Dispatcher to our team.
About the Role
Reporting to the Director of Transportation, this Dispatcher role is responsible for managing day‑to‑day dispatch operations for an asset‑based fleet of approximately 80 trucks.
This is a hands‑on role that requires the ability to both “buy” and “sell” loads, proactively communicate with drivers and customers, and continuously plan to keep trucks moving efficiently and profitably.
If you are comfortable operating in a calm but fast‑paced environment, thinking ahead, and solving problems before they escalate, this role will be a strong fit.
Key Responsibilities
- Dispatch long‑haul and cross‑border freight (Canada–USA, Ontario–Quebec)
- Buy and sell freight, including:
- Cold‑calling carriers and brokers
- Using Load Link and existing industry relationships
- Negotiating competitive and profitable rates
- Communicate clearly and proactively with drivers regarding:
- Dispatch plans
- Hours of Service (HOS)
- Load changes and expectations
- Allocate drivers and equipment to:
- Maximize lane profitability
- Reduce empty miles
- Improve fleet utilization
- Maintain strong, unprompted communication with customers
- Keep a high level of awareness of driver activity (past, current, and upcoming) to identify potential issues early
- Work closely with other Dispatchers to coordinate shipments
- Resolve escalated issues efficiently and professionally
- Provide high‑level customer service at all times
- Accurately follow internal processes and update systems
- Support company safety policies and operational standards
- Participate in on‑call rotation as required
What We’re Looking For
- Minimum 3 years of experience dispatching cross‑border freight
- Strong understanding of freight markets and rate negotiation
- Proven experience buying and selling loads
- Excellent organizational skills and attention to detail
- Strong communication skills with drivers, customers, and partners
- Ability to manage multiple priorities in a fast‑paced environment
- Calm, solution‑oriented approach to problem‑solving
- Solid computer skills
- Experience with TMW, Isaac, and HOS systems is an asset
Why Join Shandex Truck?
- Immediate opportunity with a growing asset‑based carrier
- Work with an experienced and supportive leadership team
- Competitive compensation based on experience
- Stable operation with long‑term growth plans
- Opportunity to contribute to evolving processes and operational improvements
Equal Opportunity Statement
Shandex Truck and The Shandex Group comply with all applicable legislation, including the Canada Labour Code, Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code.
We are committed to workplace diversity and will provide accommodations throughout the hiring process upon request.
We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.
Pay: $70,000.00-$100,000.00 per year
Benefits:
- Dental care
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Have you directly dispatched asset‑based trucks (not brokerage only)?
- What is the largest number of trucks you have personally dispatched at one time?
- This role requires regularly buying and selling loads (cold calling brokers/carriers, using Load Link, rate negotiation). Are you comfortable doing this daily?
- Do you have hands‑on experience dispatching cross‑border freight between Canada and the USA?
- Which of the following systems or areas have you worked with? HOS management, Load Link, TMW, Isaac
- What is the largest asset‑based fleet you have personally dispatched at one time?
- Have you ever been the primary point of contact for drivers AND customers at the same time?
Work Location: In person
Title: Senior Dispatcher – Asset Based (Cross-Border)
Company: The Shandex Group
Location: Pickering, ON
