Overview
Senior Deskside Support Specialist Jobs in Old Toronto at CEI Fleet Collision and Safety
Title: Senior Deskside Support Specialist
Company: CEI Fleet Collision and Safety
Location: Old Toronto
Category: IT/Tech, Customer Service/HelpDesk
Location: Old Toronto
Senior Deskside Support Specialist page is loaded Senior Deskside Support Specialist Apply locations Toronto time type Full time posted on Posted 3 Days Ago job requisition R103522Get started on anexcitingcareer at Element!
Element employeesmake a differencein the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work andinnovation, and we need more like-minded people on our team.
What We Need
TheSenior Desktop Support Specialistis the face of IT to Element business functions and is responsible for subject matter expert support for Microsoft Windows 10/11, laptop computers, printers and peripherals. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience.
We are committed to the success of our clients, employees, and investors by fostering a culture where every employee canmake a difference!
This is an in-office role at our Toronto location and will provide concierge support for our executive team as well as “hands on keyboard” work within the Element office.
This role will act as point of escalation for the L1 and L2 service desk teams, working closely with other members of the information technology department to support all business and IT users and will perform job duties with minimal supervision. This will include but not be limited to conference roomequipment maintenanceand setup, moves, adds, and changes for users.
Are you:
Experienced with providing support for the executive-level, communicate effectively with a sense of urgency and presenting a professional presence
Able to proactively manage and urgently resolve any IT related issues that arise for this group
A Day in the Life
Operational Incident Management
Tracks the status of all incidents and requests in Service Now
Ensure that all tickets are documented with current status, customer communications, and a full description of the problem/resolution
Point of escalation and for service desk team
Onsite and Remote Support
Provide Deskside IT services that respond to the time-sensitive needs of premier users (i.e., VIPs and executives) including prompt responses to Tier 2 service desk escalations
Provide full support remotely for field locations where Element devices are deployed
All on-site “hands and feet” activities. (User moves and adds, conference room and digital signage support). This includes acting as “smart hands” for other teams as needed
Concierge Support
Provide Deskside IT services that respond to the time-sensitive needs of premier users (i.e., VIPs and executives) including prompt responses to Tier 2 service desk escalations
Occasionally participate in after hours rotational on call concierge support for our Executive Team and Administrative Assistants
Administrative andContinuous Improvement
Document and maintain procedures according to departmental standards
Maintain accurate asset inventory following Asset Management procedure
Problem management – root cause analysis and problem creation to drive down tickets and improve DSS processes
Analyzes complex business-related …
