Senior Analyst – Corporate Cards Products Jobs in Toronto, Canada at American Express
Title: Senior Analyst – Corporate Cards Products
Company: American Express
Location: Toronto, Canada
Category:
At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
As a member of one of American Express’s dynamic product teams, you will handle the day-to-day management and maintenance of corporate card products, along with their associated services, benefits and capabilities. You will support in the development and implementation of strategies and tactics that drive profitable portfolio growth. The successful candidate will also help manage cross line of business relationships to solve problems, close gaps and drive the flawless implementation of key initiatives that further the objectives for the portfolio.
This role is rich and diverse, providing opportunity to gain experience and partner with stakeholders throughout the organization. If you have a customer-centric mindset, a passion for tackling challenging issues and an unwavering drive to succeed, this role is for you!
Responsibilities
Support the development and execution of portfolio strategy including potential for new capabilities and product refresh efforts.
Understand customer and competitive trends by conducting periodic customer listening, competitive and qualitative assessments and supplying commentary on findings.
Create performance and customer profile reports by analyzing key business metrics, make recommendations and implement strategic actions and solutions.
Contribute to business reviews and annual investment planning.
Support day-to-day external and internal partner relationships.
Oversee and ensure accuracy for all product messages and disclosure materials targeted to corporate prospects and cardmembers.
Work effectively across broader Amex teams to deliver enhanced efficiencies and improve processes/services/experiences (Sales, Account Development, Servicing, Legal, Compliance, Technologies, etc.)
Monitor customer feedback and escalations.
Collaborate with internal teams and creative agencies to develop collateral enabling acquisition and customer engagement; measure performance to inform future actions.
Ensure accuracy of product communications and positioning for internal marketing teams
Minimum Qualifications
University Degree (preferably Business/Marketing) with minimum 1-2 years of marketing or product owner work experience.
Proven self-starter with a demonstrated ability to take initiative, drive results and champion a project from conception through implementation and evaluation.
Strong partner and relationship management skills demonstrating ability to influence without having direct authority.
Strategic thinker, with demonstrated ability to identify opportunities and translate a broad set of information and analysis into insights.
Strong oral and written communication skills; emphasis on the creation/delivery of effective presentations
Demonstrated multi-tasking, project management, attention to detail and prioritization skills in a demanding environment.
Proven ability to manage change and set priorities, with ability to be flexible and adapt with new opportunities.
Proficiency in MS Office, notably Excel, Word and PowerPoint.
Personal Attributes
Logical and naturally curious mindset; seeks opportunities to gain experience and develop.
Professional, self-motivated and driven.
Hiring Range: $68,000 to $102,000 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
The job posting is for an existing vacancy.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on…
