Overview
Sales Support Software Trainer – Automotive Dealership Jobs in Calgary, Alberta at PBS Systems
Title: Sales Support Software Trainer – Automotive Dealership
Company: PBS Systems
Location: Calgary, Alberta
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The OpportunityWe are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The RoleAs aAutomotive Sales Software Trainer (DTO Trainer – Sales)you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of ourCalgaryoffice and requires frequent travel to our customer sites throughout North America. This isnot a remote work opportunity.
Job Responsibilities
Learn and develop an understanding of the PBS software
Learn and develop an understanding of the process for training customers on the PBS software
Learn and develop an understanding of data entry and other key tasks
The ability to complete the payroll module – if applicable
Become an install resource without assistance
Demonstrate the ability to prioritize tasks without direction from Team Leads
Taking the initiative to learn new products to increase their knowledge
Provide excellent support to our customers in our software
Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
Work directly with customers and train all sessions in assigned silo and if possible other silos
Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
Responds to both internal and external training requests in a timely manner
Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
Create and maintain a positive work environment
Knowledge sharing within own silo and others within DTO
Maintain documentation and update as processes change within department
Willingness to commitment to an ongoing system of education and cross-training
Ensure DTO queue is monitored
Customer focus / excellent customer service skills
Willingness to go the “Extra Mile”
Perform other duties and responsibilities as assigned
Qualifications
Experience in the sales area of a dealership preferred
1-2 years’ previous experience in the automotive industry, dealership environment or PBS is preferred
High School Diploma
Computer proficient with knowledge of Microsoft Office Suite
Strong problem solving & trouble shooting skil…
