Overview
Sales Support Associate III Jobs in Halton Hills – Ontario at Tapestry
Title: Sales Support Associate III
Company: Tapestry
Location: Halton Hills – Ontario
Category: Retail, Sales
Location: Halton Hills
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the
inclusive
and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being
innovative
and wholly
inclusive
. Visit page to learn more about Tapestry’s commitment to equity,
inclusion
, and
diversity
. The Sales Support Associate role is an integral part of the store’s overall success and efficiency;
demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of role:
CASH WRAP:
– Greeting the customer with a smile and with eye contact and offering your name – Interact genuinely and naturally with the customer
– Read cues and determine customers’ needs
– Conduct email/name capture, where permitted by law
– Maintain accuracy when operating POS
– Maintain cash wrap organization and cleanliness
– Suggest multiple add‐ons and sell gift cards
– Maintain cash and POS media accurately and in compliance with Coach policy
– Create lasting impression by genuinely thanking customer and provide reason to return
– Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
– Receive shipment and transfers
– Notify Store Management when new product arrives
– Scan cartons/transfers, verifying store information is correct
– Communicate all discrepancies to Store Management
– Process shipment/transfers according to Coach standards and timeframes
– Organize and clean stock room daily; to include offsite / remote warehouse as applicable
– Shift/organize product in the stockroom; react to sell through and make room for new product
– Manage stock levels/product ownership in back-of-house and sales floor
– Prepare and conduct regular cycle counts, as directed
– Participate in store physical inventory counts, as scheduled
– Maintain Company Loss
Prevention
standards
SALES FLOOR:
– Regularly analyze sales floor to assess replenishment needs
– Replenish sales floor/assigned zone
– React to sell through and execute
visual merchandising
needs.
– Support sales floor activities, as directed
– Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
– Respond to customer requests confidently; partner with sales team or Store Management, when needed
– Upkeep housekeeping standards Additional
Requirements
Experience:
1- 3 years of previous
retail experience
(cashier/stock experience, sales , preferably in a luxury retail service environment. Possesses current knowledge o…
