Overview
Sales Support Associate III Jobs in Toronto – Ontario at Tapestry
Title: Sales Support Associate III
Company: Tapestry
Location: Toronto – Ontario
Category: Retail, Sales
Coach is a leading design house of
modern
luxury accessories and lifestyle collections, with a long-standing reputation built on quality
craftsmanship
. Defined by a free-spirited, all-American attitude, the brand approaches design with a
modern
vision, reimagining luxury for today with an authenticity and
innovation
that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
As member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being
innovative
and wholly
inclusive
. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor.
Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Sample of tasks required of role:
Cash Wrap:
Greeting the customer with a smile and with eye contact and offering your name Interact genuinely and naturally with the customer Read cues and determine customers’ needs Conduct email/name capture, where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add‐ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy Create lasting impression by genuinely thanking customer and provide reason to return Represent Coach brand appropriately Stockroom / Warehouse:
Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate all discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; to include offsite / remote warehouse as applicable Shift/organize product in the stockroom; react to sell through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts, as scheduled Maintain Company Loss
Prevention
standards Sales Floor:
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell through and execute
visual merchandising
needs. Support sales floor activities, as directed Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers Respond to customer requests confidently; partner with sales team or Store Management, when needed Upkeep housekeeping standards Operations Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and
visual merchandising
to Coach standards consistently and in a timely manner Adheres to all retail policies and procedures including POS, Operations and Loss
Prevention
procedures Leverages Coach’s tools and technology to support relationship building and clienteling efforts;
including to drive sales and achieve individual goals Replenishes inventory on sales floor as needed Processes shipments as needed Additional
Requirements
…
