Overview
Sales Supervisor | Yorkville Jobs in Toronto – Ontario at Diptyque Paris
Title: Sales Supervisor | Yorkville
Company: Diptyque Paris
Location: Toronto – Ontario
Category: Retail, Management
DIPTYQUE Paris Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint Germain.
The Sales Supervisor will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and
sales performance
of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key
Brand Ambassador
, ensure diptyque’s positioning as a true luxury brand by providing high levels of clients’ satisfaction through excellent service.
Responsibilities:
·
• Deliver agreed KPIs for the store – these KPIs will focus on sales, AVT, IPT, conversion and CRM
· Inspire and motivate the team by
leading by example
· Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
· Embody diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with diptyque signature
· Guarantee excellent client welcoming and supervises sales to ensure
client satisfaction
and that the qualitative standards required by our brand are maintained
· Actively contribute to Client Experience training for all team members
· Highly contribute to achievement of Client Experience evaluation target
· Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
· Deal directly and effectively with VIP clients
· Be aware of key competitors and industry trends
· Be the driving force in the development of client database
·
Leading by example
, achieve CRM KPIs target
Product knowledge
· Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
· Be pro-active in using training tools provided
Store Operations
· Responsible for opening and closing check-list
· Deliver agreed KPIs for the store – these KPIs will focus on sales, AVT, IPT, conversion and CRM
· Inspire and motivate the team by
leading by example
· Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
· Embody diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with diptyque signature
· Guarantee excellent client welcoming and supervises sales to ensure
client satisfaction
and that the qualitative standards required by our brand are maintained
· Actively contribute to Client Experience training for all team members
· Highly contr…
